IT Transformation
Beware the KPI trap
Metrics should support strategy, not supplant it
How to scale enterprise AI
Internal centers of excellence are emerging as the best way to go big
Workflow Quarterly
5 steps to influence change
Longtime IT pro Teri Takai on how public sector IT leaders can digitize workflows and transform their organizations
Learn
Digital transformation examples
Four case studies show how digital workflows can pay off in big ways
Q&A
Higher ed on the hot seat
A conversation with edutech expert Susan Grajek
Workflow Quarterly
The strategy issue
How can CIOs reshape the future of work by advancing workflow digitization?
What tools will shape the Gen Z employee experience?
How employers can align the right technologies with the youngest workers
Quiz
How well do you know your Gen Zs?
Test your knowledge of the youngest—and soon the biggest—generation in the workforce.
Workflow Quarterly
Visualizing digital transformation
ServiceNow’s Patricia Grant on designing the right process to track digitization projects
Flow State
The future of job design
Automation promises to eliminate mundane, repetitive labor. What will we do with the extra time?
The security patch gap is widening
Cyberattacks are more frequent than ever, yet many organizations still struggle to secure their networks
Does your job need a makeover?
To compete in the AI era, companies need to focus on work design
Q&A
DevOps comes to the enterprise
A conversation with ServiceNow's RJ Jainendra
Column
Soft skills matter in the age of AI
Research suggests women are equipped to thrive in a world of intelligent machines
Q&A
How to navigate the customer journey
A conversation with customer experience expert Annette Franz