IT transformation
IT transformation
Article
How to recruit for diversity
Building digital skills at historically black colleges and universities is a win-win for graduates and employers
Feature
The journey to effortless customer care
Companies need digital workflow solutions that are simple, fast, and affordable
Return to the workplace
Ideas and resources to help get your business running again
Learn more
Feature
CX by the numbers
The business case for serving customers digitally
Workflow Quarterly
The customer issue
Build enterprise agility and exceed expectations in the face of uncertainty by focusing on your customers and their experience.
Column
The people factor
Putting customers at the heart of business
Column
Data drives customer experience
When brands connect information in the right way, customers feel valued and understood
Workflow Quarterly
How to optimize the customer experience
Return to work faster and stronger by investing in foundational customer experience technologies
Column
Welcome to the new world of work
Remote work isn’t a fleeting experiment, but rather a lasting byproduct of the pandemic
Crash Course
Digital transformation across industries
Evidence from four major industries shows that the formula for success varies by sector
Personalize patient experiences
Ideas and resources to help reinvent healthcare delivery
Case Study
Crunch time for business continuity
How one service provider is working through the pandemic
Customer experience in the new normal
A Workflow Guide for EMEA business leaders
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Customer experience in the next normal
A global crisis is accelerating the digital transformation of customer service