IT transformation
IT transformation
Column
Kaizen 2.0: How Japan can be a disruptor once again
Rethinking a core Japanese business concept for the digital age
Column
It’s time for telecoms to focus on customers
Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there.
Learn
What is IT asset management?
With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
Column
COVID-19 won’t be our last crisis
How IT leaders can prepare for the next big one
Workflow Quarterly
The Platform Issue
Building connection, revenue, and resilience through digitized workflows
Column
How COVID-19 has put customer experience on the front line of competitiveness
A pandemic mandate: prioritizing CX
Flow State
Employee trust in the time of COVID
New research shows most workers don’t trust companies to keep them safe
Column
The new age of innovation
How COVID is redefining the future of work
Article
Strategic implications of the new normal
How CIOs are navigating the next 12 months
Feature
A new era for software asset management
Strategic SAM is becoming critical for business intelligence
Column
Government CIOs should be brokers, not stewards
Public sector IT leaders can drive more strategic value by brokering outside services, not just maintaining internal ones
Article
Revolutionizing convenience
How customer service can differentiate your company in the COVID-19 era
Article
Why CHROs are earliest adopters of digital platforms
HR chiefs are leading the charge, but need to align on priorities with their C-suite peers
Column
Digital leaders outperform in the COVID-19 era
ServiceNow user data shows the business value of digital transformation