Customer Experience
A holistic cure for what ails customer support
Workflow integration, automation, and knowledge-sharing can create a seamless experience for both customers and support teams
Digitizing the patient experience
From voice assistants to digital workflows, emerging tech is transforming hospital care
Flow State
Skills barometer
A new list of in-demand freelance skills hints at the future of business
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Understanding employee onboarding
Why companies are rethinking—and digitizing—how to welcome new hires
AI comes to corporate finance
Companies are using emerging tech to automate mundane accounting processes
Workflow Quarterly
The leadership edition
What is a CIO's job—and what does it take to become a best-in-class technology leader?
CIO challenges by industry
CIOs are focused on different strategies to overcome challenges to success
Workflow Quarterly
CIO leadership around the world
CIOs in the U.S. outpace peers in other countries
How AI might be a customer service agent’s BFF
Machine learning tools behind the scenes can give human agents superhuman abilities
Workflow Quarterly
Pro tips for IT leaders
Influential CIOs and business experts share advice on how to succeed as a technology leader today
HR skills get a makeover
To help organizations reskill for the future, HR teams need to start with themselves
Every business leader is a digital risk manager
New ways of working create new forms of risk
How top CIOs kill it
Key research takeaways from the latest Workflow Quarterly
Q&A
How to create awesome customer journeys
A conversation with customer experience expert Bruce Temkin
Workflow Quarterly
In-demand CIOs
A top CIO recruiter shares advice on the capabilities CIOs need today