A holistic cure for what ails customer support

Workflow integration, automation, and knowledge-sharing can create a seamless experience for both customers and support teams

Digitizing the patient experience

From voice assistants to digital workflows, emerging tech is transforming hospital care
Flowstate: Looking for purpose of work
Flow State

Skills barometer

A new list of in-demand freelance skills hints at the future of business

Understanding employee onboarding

Why companies are rethinking—and digitizing—how to welcome new hires

AI comes to corporate finance

Companies are using emerging tech to automate mundane accounting processes
Workflow Quarterly

The leadership edition

What is a CIO's job—and what does it take to become a best-in-class technology leader?