Los Angeles CIO Ted Ross on the power of people-centered tech
How the pandemic helped city leaders in America’s second-largest metro raise their digital IQ
Crash Course
Strategies for the transition to hybrid work
Expert guidance on balancing priorities in the new world of work
Crash Course
Low-code development: How (and why) to get started
Strategies for putting low code to work in your organization
Hybrid work: The new normal
Ideas and resources for managing the new world of work
Learn more
Column
Remote learning needs a better ‘customer experience’
The pivot to virtual instruction hasn’t worked for all students. Here’s what higher education institutions can do to improve.
Workflow Quarterly
The Total Experience Issue
How digital workflows empower customers and employees
Article
CEOs prioritizing ESG and supply chain risks
Pandemic year teaches CEOs the need for greater resilience in the face of unexpected threats
Article
COOs are now front-line risk managers
Their top priorities include resilience planning and ESG risk mitigation
Q&A
Why AT&T is betting on digital simplicity
Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain
Article
Digital transformation increases vulnerability to cyberattack
To securely digitize, companies must rethink their siloed response to cybersecurity risk
Article
How digitization can foster an inclusive workplace
Focusing on digital employee experience can promote diversity and inclusion, new research shows
Q&A
You say resilience. She says grit.
Author Angela Duckworth explains a key quality of successful business leaders
Roundtable
How to reduce ransomware risk
Cybersecurity leaders’ advice on preventing, or managing, attacks
Article
Facing a challenge, Xerox embraces augmented reality
As its most experienced field techs retire, the company is training the next generation
Article
How to reduce the global chip shortage
Using advanced analytics to predict future demand could help insulate manufacturers from market disruptions
Q&A
Why telecoms need to centralize digital ops
A conversation with Accenture’s Peters Suh
Q&A
Can digital technology help build empathy?
Sociologist Sherry Turkle on how returning to the office is an opportunity to do things differently, and create more human connections
Column
The case for creating an employee “digital twin”
Now is the time to advance technologies that boost workforce satisfaction and well-being