Customer Experience
Customer Experience
Digital government gets real
COVID-19 may be the spark that ignites digital transformation in the public sector
How industries transform
Many industries have digitized their operations. Now comes the hard part.
Why now is the time to double down on digital transformation
A conversation with NYU business professor and futurist Amy Webb
Inside Swisscom’s move to the cloud
How an amoeba-like org model helped the giant telecom innovate
Workflow Quarterly
The innovation issue
Successful innovation requires tech, talent, and teamwork.
Q&A
Sustainability as corporate opportunity
A conversation with EY’s Dr. Scott Mason
Flow State
Culture eats digital for breakfast
Why smart CIOs focus on cultural transformation
Column
How to reopen workplaces safely
A CHRO’s view
Column
Leadership in the COVID-19 era
Five ways to emerge stronger after the pandemic
Column
Prepare for the next normal
The pandemic will end, but work will never be the same
Q&A
Managed service providers are becoming strategic partners
A conversation with Deloitte’s Jacques De Villiers
Column
Why banks need stronger digital foundations
In financial services, digital transformation often means major simplification
Column
Reinvent government, one workflow at a time
Before they can consumerize the citizen experience, government CIOs need to digitize service workflows
Workflow Quarterly
How CEOs view innovation
Chief executives shoulder the most responsibility—and are the toughest critics of innovation efforts