Customer Experience
Customer Experience
Chatbots with a human touch
In financial services, smarter and more personalized bots are winning over tough customers
Workflow Quarterly
Empower employees with automation
Why CIOs need to discard technology that no longer serves their needs
The digital payments race heats up
Banks are using a shared platform strategy to grab market share
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What is digital transformation?
Emerging tech is changing how companies operate and go to market
A new voice for cybersecurity
How natural language processing can help solve critical security challenges
Workflow Quarterly
The culture issue
Examining how employees work, feel, and succeed when humans and machines collaborate.
Banking on DevOps
Financial services companies are learning how to ship better code, faster
Workflow Quarterly
How to design a great employee experience
Insights from the chief digital officer at a leading healthcare system
Flow State
Belonging is good for business
Research shows that diverse, welcoming employee cultures outperform
Moving into the future of compliance
Financial services companies are increasingly using AI to predict and manage risk
Workflow Quarterly
How to win the war for talent
Great digital experiences yield happier employees
Flow State
Workplace tech predictions for 2020 (and beyond)
Digital trends that will shape the future of work
Workflow Quarterly
Making work, work better for everyone
For employees, digital workflows can reduce stress and deliver greater flexibility and confidence
HR gets Agile
How CHROs are adapting a software development framework to upgrade employee experiences
Workflow Guide
How to close critical skills gaps
Creative strategies are helping companies find talent