Employee Engagement
Meet your employees where they are
If you want to attract top talent, deliver consumer-grade mobile experiences at work
Q&A
Strategic planning gets agile
A conversation with corporate strategy consultant Russ Finney
How to identify your company’s secret influencers
Organizational network analysis can spotlight MVPs
Learn
How to improve employee retention
Many companies struggle to keep their most talented people. Here’s how to build a strong retention program
Flow State
How to please customers at scale
Lessons from a Missouri magician, customer service guru Shep Hyken
Workflow Quarterly
The leadership edition
What is a CIO's job—and what does it take to become a best-in-class technology leader?
Column
Why employee service delivery matters
Platforms that streamline employee services can boost productivity and deliver better experiences at work
Column
The future of work is mobile
When it comes to tech, work life needs to be more like real life
Q&A
Meet your new AI colleagues
A conversation with IPsoft exec Allan Andersen
Column
Employee experience 2.0
Why every enterprise needs to be mobile-first
Flow State
Take a breather
Feeling threatened by machines? You need to relax—seriously
Infographic
A new model for employee onboarding
Employees expect a great experience the moment they walk in the door. A seamless digital onboarding process lets companies make a great first impression.
Column
What your team wants
How companies can close the yawning gap between employee expectations and work experiences
Column
A holistic cure for what ails customer support
Workflow integration, automation, and knowledge-sharing can create a seamless experience for both customers and support teams
Digitizing the patient experience
From voice assistants to digital workflows, emerging tech is transforming hospital care