ServiceNow metrics inform strategy

Beware the KPI trap

Metrics should support strategy, not supplant it
Enterprise AI at scale

How to scale enterprise AI

Internal centers of excellence are emerging as the best way to go big
Workflow Quarterly

5 steps to influence change

Longtime IT pro Teri Takai on how public sector IT leaders can digitize workflows and transform their organizations

Digital transformation examples

Four case studies show how digital workflows can pay off in big ways

Higher ed on the hot seat

A conversation with edutech expert Susan Grajek
Workflow Quarterly

The strategy issue

How can CIOs reshape the future of work by advancing workflow digitization?