Why soft skills matter in the age of AI

Research suggests that women are equipped to thrive in a world of intelligent machines

How to navigate the customer journey

A conversation with customer experience expert Annette Franz

Rethink your workspace

New office configurations provide ideal physical settings for the digital enterprise

How to improve employee retention

Many companies struggle to keep their most talented people. Here’s how to build a strong retention program
Flow State

Employees are customers, too

Leaders, take note: Employee experiences drive business results
Workflow Quarterly

The strategy issue

How can CIOs reshape the future of work by advancing workflow digitization?