Healthcare employees need better digital platforms

Cloud-based ITSM tools consumerize employee experiences and reduce manual, repetitive work
Healthcare business needs to focus on improving employee experiences through an ITSM platform.


How ServiceNow is prepared for Brexit – and beyond

empathy in business


How to build empathy in business

Empathy shouldn’t be a situational response that companies trot out during crises

Flow State

Digital hoop dreams

A conversation with NBA chief technology officer Krishna Bhagavathula


The new age of innovation

How COVID is redefining the future of work


People over process

How COVID-19 taught us to focus on the employee experience


How to reopen government offices safely

Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.


Welcome to the new world of work

Remote work isn’t a fleeting experiment, but rather a lasting byproduct of the pandemic