Column

Healthcare employees need better digital platforms

Cloud-based ITSM tools consumerize employee experiences and reduce manual, repetitive work
Healthcare business needs to focus on improving employee experiences through an ITSM platform.

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The rise of citizen developers

No coding skills? No problem. Amid a global IT talent shortage, many enterprises are embracing low- and no-code dev platforms.

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Digital hoop dreams

A conversation with NBA chief technology officer Krishna Bhagavathula

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Employee trust in the time of COVID

New research shows most workers don’t trust companies to keep them safe
culture trumps digital transformation

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Culture eats digital for breakfast

Why smart CIOs focus on cultural transformation

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People and machines

How does digital transformation impact employee culture?
workplace diversity

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Belonging is good for business

Research shows that diverse, welcoming employee cultures outperform
2020 Workplace Tech Predictions

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Workplace tech predictions for 2020 (and beyond)

Digital trends that will shape the future of work
workplace mobile experiences

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Humans are underrated

What is the appropriate relationship between people and machines in the workplace?
enterprise data distribution

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The future of job design

Automation promises to eliminate mundane, repetitive labor. What will we do with the extra time?
impact of digital revolution on society

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Employees are customers, too

Leaders, take note: Employee experiences drive business results
Workflow website improvements

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Code has no gender

It’s time to retire those stereotypes. Sex discrimination in tech is bad for women, society, and the bottom line
intelligent assistants customer service

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How to please customers at scale

Lessons from a Missouri magician, customer service guru Shep Hyken