Q&A

Why telecoms need to centralize digital ops

A conversation with Accenture’s Peters Suh
Telecoms need to design and execute digital technology to be centralized to reach growth goals.

Q&A

Can digital technology help build empathy?

Sociologist Sherry Turkle on how returning to the office is an opportunity to do things differently, and create more human connections
Creating digital twins for your workforce can help improve employee satisfaction and well-being.

Column

The case for creating an employee “digital twin”

Now is the time to advance technologies that boost workforce satisfaction and well-being
Deloitte CEO Dan Helfrich inclusive leadership

Podcast

Deloitte CEO Dan Helfrich on striking a transformative tone

Unlocking value from bottom-up change
Support can excel under difficult conditions in a culture that fosters great employee experiences.

Q&A

The undeniable impact of employee experience on customer experience

Understanding EX’s impact on CX can help support organizations thrive
ServiceNow uses and tests their own technologies within the business before releasing to customers.

Column

Practising what we preach

ServiceNow is customer zero for the Now Platform
Citizen developers will play a vital role in driving UX and business transformation in the future.

Column

Citizen development in the real world

With proper guidance from IT, non-coders can help drive innovation across the organisation
Digital workflows are integral to delivering great user experience and driving digital innovation.

Column

Workflows are integral to great UX

They can deliver great customer and employee experiences, and make innovation easier to drive
The future of work is a hybrid workplace model which has key benefits to employee experience.

Video

Tech and employee experience in the hybrid workplace

A conversation with Chris Herd of Firstbase HQ

Workflow Quarterly

The Total Experience Issue

How digital workflows empower customers and employees
hybrid work model

Q&A

Preventing IT job burnout using hybrid work models

MIT professor Erin Kelly’s study of IT employees shows that a sense of control is essential to avoiding post-pandemic overload

Column

Want great digital experiences? Start with design thinking and low code.

Human-centered design and low-code app development can benefit both employees and customers