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Knowledge 2021 sessions CIOs won’t want to miss

Developing better digital government services should be a top priority in the public sector.

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Making digital government services a priority

Public agencies should focus on consistently delivering people-centered services on demand
telecom churn

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How telecoms can reduce churn and spur growth

Critical growth strategies require evolved thinking, centralized platforms, and modern cultures

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Entering the era of great experience

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Three things telecoms need to do to thrive in the next five years

The need for great CX is more important than ever

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How CX will change how telecoms do business

Putting the focus on customer satisfaction — not just faster network services

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Survey: Telecoms embrace digital CX

Carriers are investing heavily to deliver modern customer experiences

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It’s time for telecoms to focus on customers

Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there

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What good looks like

7-Eleven exceeds customer expectations amidst pandemic

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What good looks like

How Deloitte uses the Now Platform to serve clients worldwide

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Revolutionizing convenience

How customer service can differentiate your company in the COVID-19 era

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The journey to effortless customer care

Companies need digital workflow solutions that are simple, fast, and affordable

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The people factor

Putting customers at the heart of business