Article

Knowledge 2021 sessions CIOs won’t want to miss

Article

Knowledge 2021 sessions CEOs won’t want to miss

Vince Vickers discusses how the pandemic sparked digital innovation in the healthcare industry.

Q&A

How COVID spurred healthcare industry transformation

A conversation with KPMG partner and industry veteran Vince Vickers

Q&A

New employee wellness rules for CHROs

A conversation with Deloitte’s Kraig Eaton
Does AI and process automation truly pose a threat to job growth?

Q&A

Automation and the ‘winner take most’ effect

A conversation with author and researcher Erik Brynjolfsson
empathy in business

Column

How to build empathy in business

Empathy shouldn’t be a situational response that companies trot out during crises

Roundtable

Top workplace trends for 2021

Expect changes in compensation strategy, work culture, and office design

Workflow Quarterly

The Experience Issue

Driving productivity and growth through better business processes for employees and customers

Q&A

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector

Video

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Article

How ServiceNow improved its employee experience

Three steps to creating a digital, personalized, and omni-channel experience

Article

More workflows result in more customers and happier employees

Article

Most CIOs rely on workflow automation to drive employee performance