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Reinventing customer service

With demanding customers increasingly at the center of business models, companies are creating new digital and mobile experiences to keep them happy

The computer knows how you feel

AI is rocket fuel for sentiment analysis. That's good news for customer service leaders and people managers
Creating better enterprise software design

Business apps need a redesign

How to make enterprise software design user friendly
7 important cybersecurity roles

7 must-fill security roles

It’s a dangerous world. You need the right team in place to protect your network