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customer service AI

Article

How AI might be a customer service agent’s BFF

Machine learning tools behind the scenes can give human agents superhuman abilities
federated learning

Article

Federated learning moves machine learning to the edge

Distributed AI yields more privacy and better performance
explainable AI

Article

Can your AI explain itself?

Regulators, customers and employees want AIs that can explain their decisions. Help is on the way
AI stops bad ethics before it gets worse

Article

How AI promotes ethical business practices

New tools can detect bad behavior, often before it happens
AI councils can help in decision‑making

Article

Does your company need an AI council?

Formal collaboration across teams can help you implement new tech safely and effectively
Selecting the right chatbot avatar

Article

The changing faces of AI

How to build the right avatar for your corporate chatbot