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CEOs are now prioritizing resilience and risk management strategies

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CEOs prioritizing ESG and supply chain risks

Pandemic year teaches CEOs the need for greater resilience in the face of unexpected threats
Since COVID-19, one of COOs main jobs has become risk managers.

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COOs are now front-line risk managers

Their top priorities include resilience planning and ESG risk mitigation
Healthcare providers are struggling to keep up with digital experience expectations.

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Healthcare labors to provide digital experiences without complexity

Medical staff and patients want digital experiences, but providers are struggling to keep up with their expectations
To securely digitize, companies must rethink their siloed response to cybersecurity risk.

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Digital transformation increases vulnerability to cyberattack

To securely digitize, companies must rethink their siloed response to cybersecurity risk
Focusing on digitization of business processes can promote diversity & inclusion in the workplace.

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How digitization can foster an inclusive workplace

Focusing on digital employee experience can promote diversity and inclusion, new research shows
Xerox embraces workforce development with augmented reality.

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Facing a challenge, Xerox embraces augmented reality

As its most experienced field techs retire, the company is training the next generation

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Study: Chief customer officers value experience management

However, they must overcome some key challenges to fully realize the benefits of digital CX and EX
CHROs are more skeptical about investing in a total digital experience compared to their peers.

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Study: CHROs cautious about investing in digital experience

Compared to their C-suite peers, talent leaders are more skeptical about investing in both CX and EX
Companies investing in total digital experience stand to make more progress than those that don’t.

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Study: COOs prioritize both customer and employee experience

They are less likely to see external benefits, compared to C-suite peers
A new study showed that CIOs value a total digital experience for both employees and customers.

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Study: CIOs bullish on total experience

New research shows CIOs value holistic digital experiences for employees and customers
A new study shows CEOs are prioritizing digital employee experience investments.

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Study: CEOs are prioritizing digital employee experiences

New study shows chief executives see less value in digital CX investments

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Knowledge 2021 sessions CCOs won’t want to miss

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Knowledge 2021 sessions CHROs won’t want to miss

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Knowledge 2021 sessions COOs won’t want to miss

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Knowledge 2021 sessions CIOs won’t want to miss

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Knowledge 2021 sessions CEOs won’t want to miss

CIOs believe workflow automation technology rallied shares and business growth during the pandemic.

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CIOs bullish on agile enterprise platforms

Business leaders expect workflow automation technology to rally shares and growth in spite of pandemic
Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.

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CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility
Businesses that invested in digital platforms are reporting higher customer satisfaction & profits.

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Agile digital platforms will boost revenues, say CxOs

200 global business leaders surveyed expect technology that integrates workflows and people to rally shares and growth in spite of pandemic
CEOs invested in workflow automation to boost agility. Do they have the people to support it?

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CEOs ramped up tech investments to boost agility

But leaders worry if they have the vision, leadership, and talent to build agile organizations
Leaders say talent acquisition and development is a primary barrier to improving business agility.

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Talent acquisition a barrier to boosting business agility, CHROs say

One year into the pandemic, talent tops executives’ concerns, but CHROs have asserted limited responsibility
COOs are now more likely than peers to invest in digital technology that improves business agility.

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COOs turn their focus to workflow automation

During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology
business resilience

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The return on business resilience

COVID showed the best-laid corporate contingency plans aren’t good enough
CHRO's investing in digital platforms see a boost in satisfaction, communication, and business growth.

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Agile digital platforms boost employee engagement, CHROs say

Technology that integrates workflows and people will boost growth, talent execs believe
CIO’s believe their digital innovation initiatives boosted business agility, but peers do not agree.

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Did CIOs’ digital innovations boost business agility?

CIOs plan to increase investment in digital platforms, integration, risk management
To avoid stagnant business performance, COO responsibilities must continue to drive business agility

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COOs are emerging leaders in advancing business agility

Responsibilities are growing as pandemic continues and COOs see business performance stagnate
Over the next few years, CCOs must branch out beyond customer care to drive business agility.

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CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise