By This Author

Chatbots with a human touch

In financial services, smarter and more personalized bots are winning over tough customers
finance analytics

Moving into the future of compliance

Financial services companies are increasingly using AI to predict and manage risk
agile HR

HR gets Agile

How CHROs are adapting a software development framework to upgrade employee experiences
reverse mentoring

Teaching up

Reverse mentoring is a great way to spread digital skills across the enterprise
activity based workspace layout

Rethink your workspace

New office configurations provide ideal physical settings for the digital enterprise
internal influencers

How to identify your company’s secret influencers

Organizational network analysis can spotlight MVPs
corporate finance AI

Corporate finance automation streamlines accounting

Companies are using emerging tech to automate mundane accounting processes
HR skills

HR skills get a makeover

To help organizations reskill for the future, HR teams need to start with themselves
agile transformation

5 ways to rock an agile transformation

The industry standard for software development has a lot to offer teams across the enterprise
self service analytics

Goodbye data silos, hello ‘self-service’ analytics

Business silos have kept data guarded for years, but new tools are allowing everyone across the enterprise to extract more value
fraud detection AI

Using AI to fight fraud

Virgin Trains is showing other businesses how machine learning algorithms can beat scammers
virtual prototyping technology

How digital twins are changing work

Virtual prototyping technology isn’t just improving how machines perform—it’s changing how human workers innovate, collaborate and make decisions
intelligent automation

Q&A

Intelligent automation can’t fix a bad process

A conversation with business strategy expert Sam Ransbotham
NLP chatbots

Thanks to NLP, chatbots get chatty

Better natural language processing allows chatbots to converse in a more “human” manner. That's good for business
The key skills for HR leaders

The 4 essential CHRO skills

Business is changing. HR leaders need to change with it
AI in insurance improving customer satisfaction

AI in insurance reinvents the claims process

AI tools are reinventing insurance claims workflows
Workforce trends 2019

Workplace predictions for the New Year

Workplace predictions for the New Year
improving employee engagement

Q&A

Building a better workplace

An interview with HR tech guru Josh Bersin
Digital badges

Show me your badges

Corporate badge programs are helping companies fill skill gaps
Digital upskilling and re-skilling

Train to win

Employee learning, digital upskilling and re-skilling programs offer companies a new competitive edge
History of the office technology

A brief history of the office

Tech has long changed how people work. Here’s a look back at key moments, and a glimpse at the AI-powered workplace