Chatbots with a human touch
In financial services, smarter and more personalized bots are winning over tough customers
By This Author
Moving into the future of compliance
Financial services companies are increasingly using AI to predict and manage risk
HR gets Agile
How CHROs are adapting a software development framework to upgrade employee experiences
Teaching up
Reverse mentoring is a great way to spread digital skills across the enterprise
Rethink your workspace
New office configurations provide ideal physical settings for the digital enterprise
How to identify your company’s secret influencers
Organizational network analysis can spotlight MVPs
Corporate finance automation streamlines accounting
Companies are using emerging tech to automate mundane accounting processes
HR skills get a makeover
To help organizations reskill for the future, HR teams need to start with themselves
5 ways to rock an agile transformation
The industry standard for software development has a lot to offer teams across the enterprise
Goodbye data silos, hello ‘self-service’ analytics
Business silos have kept data guarded for years, but new tools are allowing everyone across the enterprise to extract more value
Using AI to fight fraud
Virgin Trains is showing other businesses how machine learning algorithms can beat scammers
How digital twins are changing work
Virtual prototyping technology isn’t just improving how machines perform—it’s changing how human workers innovate, collaborate and make decisions
Q&A
Intelligent automation can’t fix a bad process
A conversation with business strategy expert Sam Ransbotham
Thanks to NLP, chatbots get chatty
Better natural language processing allows chatbots to converse in a more “human” manner. That's good for business
The 4 essential CHRO skills
Business is changing. HR leaders need to change with it
AI in insurance reinvents the claims process
AI tools are reinventing insurance claims workflows
Workplace predictions for the New Year
Workplace predictions for the New Year
Q&A
Building a better workplace
An interview with HR tech guru Josh Bersin
Show me your badges
Corporate badge programs are helping companies fill skill gaps
Train to win
Employee learning, digital upskilling and re-skilling programs offer companies a new competitive edge
A brief history of the office
Tech has long changed how people work. Here’s a look back at key moments, and a glimpse at the AI-powered workplace