By This Author
Digital workflows are enabling more connections between customer and employee experience, creating experience management.

Article

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both

Article

How CIOs can win over skeptical CEOs

Selling chief execs on digital platforms requires CIOs to focus on outcomes—and seek help from their C-suite peers

Article

How CIOs are targeting tech investments

Leaders bet on digitizing critical workflows, a survey shows

Article

How to build resilience through smart data strategy

It didn’t happen overnight, but Philadelphia CIO Mark Wheeler built a digital transformation model others can follow

Key to CIO success in the pandemic era: Adopt a single digital platform

Digital enterprisewide platforms offer a range of benefits, including resilience to handle crises. Here’s how digital leaders are getting started.