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Customer experience
It’s time for telecoms to focus on customers How COVID-19 has put customer experience on the front line of competitiveness Revolutionizing convenience View all
Employee experience
How to recruit for diversity Welcome to the new world of work Hiring in a world of intelligent machines View all
IT transformation
Downturn is an upturn for XaaS and digital transformation Kaizen 2.0: How Japan can be a disruptor once again COVID-19 won’t be our last crisis View all
Security & risk
Rethinking operational risk How to reopen government offices safely A framework for reopening View all

Column
Downturn is an upturn for XaaS and digital transformation
Column
Kaizen 2.0: How Japan can be a disruptor once again
Column
It’s time for telecoms to focus on customers View all

Column
It’s time for telecoms to focus on customers
Column
How COVID-19 has put customer experience on the front line of competitiveness
Article
Revolutionizing convenience View all

Article
How to recruit for diversity
Column
Welcome to the new world of work
Column
Hiring in a world of intelligent machines View all

Column
Downturn is an upturn for XaaS and digital transformation
Column
Kaizen 2.0: How Japan can be a disruptor once again
Column
COVID-19 won’t be our last crisis View all

Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening View all

Rethinking a core Japanese business concept for the digital age

Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there.

Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there.

A pandemic mandate: prioritizing CX

How customer service can differentiate your company in the COVID-19 era

Building digital skills at historically black colleges and universities is a win-win for graduates and employers

Remote work isn’t a fleeting experiment, but rather a lasting byproduct of the pandemic

Now more than ever, managers should hire for curiosity and a commitment to lifelong learning

Rethinking a core Japanese business concept for the digital age

How IT leaders can prepare for the next big one

A new crisis brings new threats

Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.

Human and tech considerations for a safe return to the workplace
Guides

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The future of software asset management Return to the workplace Digitize customer experiences View all
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Customer experience in the new normal View all

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The future of software asset management
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The new banking landscape
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Personalize patient experiences
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Digitize government workflows View all

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Customer experience in the new normal View all

Ideas and resources for the future of SAM

Ideas and resources to help get your business running again

Ideas and resources for CX leaders

Ideas and resources for financial services leaders

Ideas and resources to help reinvent healthcare delivery

Ideas and resources to help transform the public sector

A Workflow Guide for EMEA business leaders
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What is IT asset management? What is Platform as a service? Digital transformation View all
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Digital transformation across industries A new model for HR Putting AI to work in the enterprise View all

What is IT asset management? What is Platform as a service? Digital transformation View all

Digital transformation across industries A new model for HR Putting AI to work in the enterprise View all

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What is IT asset management?

With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.

Learn

What is Platform as a service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

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Digital transformation

What digital transformation actually means for business today, and why it is so important

Evidence from four major industries shows that the formula for success varies by sector

Strategies for turning human resources teams into a strategic force

Strategies for achieving business results with machine intelligence
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CEO Center CIO Center CHRO Center View all

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Mark Cockerill

Mark Cockerill is VP of legal (EMEA) and head of global privacy at ServiceNow.

By This Author

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How COVID-19 has put customer experience on the front line of competitiveness

A pandemic mandate: prioritizing CX

October 9, 2020

Customer experience
Employee experience
IT transformation
Security & Risk

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