Skip to content

Workflow™ Insights for Corporate Leaders

All Articles

Home

Customer experience
AI for customers By the numbers: Where telecoms lead with platform adoption Customer experience is the next frontier in telecom View all
Employee experience
Mastering the art of employee experience design Digital transformation in the field Top digital job skills for 2021 View all
IT transformation
5 steps to a more perfect—and digital—union Top enterprise tech trends for 2021 AI for the people View all
Security & risk
Rethinking operational risk How to reopen government offices safely A framework for reopening View all

Article
Now or never: Why it’s time to digitize employee workflows
Article
CEOs trail C-Suite in prioritizing digital experiences
Article
Mastering the art of employee experience design View all

Article
AI for customers
Article
By the numbers: Where telecoms lead with platform adoption
Article
Customer experience is the next frontier in telecom View all

Article
Mastering the art of employee experience design
Article
Digital transformation in the field
Roundtable
Top digital job skills for 2021 View all

Column
5 steps to a more perfect—and digital—union
Roundtable
Top enterprise tech trends for 2021
Column
AI for the people View all

Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening View all

Long-term business resilience depends on automating more employee tasks

CHROs and other execs need to better communicate EX priorities—and big-time results

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences

Machine intelligence is shifting customer service from reactive to proactive

Survey shows many carriers have embraced digital platforms

Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences

COVID-19 forced field service organizations to embrace digital, and they’re not going back

Companies need to fill critical talent gaps to sustain the longer-term shift to remote work

Government services should be as easy to use as Netflix. Why aren’t they?

With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets

How artificial intelligence can help government deliver better, more responsive services

A new crisis brings new threats

Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.

Human and tech considerations for a safe return to the workplace
Guides

Theme
Modern IT business management Customer experience in telecom The future of software asset management View all
Industry
Improving field efficiency and safety Building modern digital organizations Modernizing telecom platforms View all
Region
Employee experience amid a global pandemic Customer experience in the new normal View all

Workflow Guide
Modern IT business management
Workflow Guide
Customer experience in telecom
Workflow Guide
The future of software asset management View all

Workflow Guide
Improving field efficiency and safety
Workflow Guide
Building modern digital organizations
Workflow Guide
Modernizing telecom platforms View all

Workflow Guide
Employee experience amid a global pandemic
Workflow Guide
Customer experience in the new normal View all

Ideas and resources for the future of ITBM

Insights and resources for industry leaders

Ideas and resources for the future of SAM

Ideas and resources for service leaders

Ideas and resources for transforming service providers

Ideas and resources for telecommunications leaders

Insights and resources for leaders in EMEA

A Workflow Guide for EMEA business leaders
Learn

Learn
What is IT asset management? What is Platform as a service? Digital transformation View all
Crash Courses
How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all

What is IT asset management? What is Platform as a service? Digital transformation View all

How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all

Learn

What is IT asset management?

With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.

Learn

What is Platform as a service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

Learn

Digital transformation

What digital transformation actually means for business today, and why it is so important

Advanced data tools and platforms can turn insights into action

Strategies that prepare workers from different disciplines for the digital age

Key strategies for helping CIOs succeed in the work-from-anywhere era
C-Suite

C‑Suite Center
CEO Center CIO Center CHRO Center View all

CEO Center CIO Center CHRO Center View all

Insights and resources for chief executives

Insights and resources for IT leaders

Insights and resources for talent leaders
Magazine

Search

Nerys Mutlow

Nerys Mutlow is an evangelist in the Chief Innovation Office for EMEA at ServiceNow. She works closely with the CXOs, leadership boards, and business executives to understand their challenges and inspire innovations that drive value for employees, customers, and, ultimately, their businesses.

By This Author

Column

Data drives customer experience

When brands connect information in the right way, customers feel valued and understood

July 22, 2020

Customer experience
Employee experience
IT transformation
Security & Risk

About
Learn
Magazine
Subscribe

© 2021 ServiceNow. All rights reserved.

Contact
Terms and Conditions
Privacy Statement
Cookie Policy
Sitemap