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Customer experience
Transforming telecoms: Simpler systems, smarter workflows
Three things telecoms need to do to thrive in the next five years
How CX will change how telecoms do business
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Employee experience
How to make WFH work for everyone
The future of work is hybrid
How to build empathy in business
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IT transformation
Augmented reality is changing field service management
5 steps to a more perfect—and digital—union
Top enterprise tech trends for 2021
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Security & risk
Why public CIOs should embrace multi-instance performance
The rising threat of privacy debt
The growing threat of cloud concentration risk in financial services
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Article
Augmented reality is changing field service management
Column
Why public CIOs should embrace multi-instance performance
Article
CIOs and the post-pandemic employee experience
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Column
Transforming telecoms: Simpler systems, smarter workflows
Column
Three things telecoms need to do to thrive in the next five years
Article
How CX will change how telecoms do business
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Q&A
How to make WFH work for everyone
Column
The future of work is hybrid
Column
How to build empathy in business
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Article
Augmented reality is changing field service management
Column
5 steps to a more perfect—and digital—union
Roundtable
Top enterprise tech trends for 2021
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Column
Why public CIOs should embrace multi-instance performance
Article
The rising threat of privacy debt
Column
The growing threat of cloud concentration risk in financial services
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AR is changing how service techs operate, and how organizations respond to customers
Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data
Digitizing employee experiences is key, but so is earning executive-peer buy in, a new survey shows
The pandemic has upped the ante for great CX
The need for great CX is more important than ever
Putting the focus on customer satisfaction — not just faster network services
A conversation on the future of work with Stanford economist Nicholas Bloom
I used to think in-person collaboration drove productivity. The pandemic changed my mind.
Empathy shouldn’t be a situational response that companies trot out during crises
AR is changing how service techs operate, and how organizations respond to customers
Government services should be as easy to use as Netflix. Why aren’t they?
With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets
Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data
New privacy regulations and growing security risks are forcing companies to rethink how they manage customer data
Cloud service providers offer significant benefits, but financial services companies must avoid outsourcing regulatory duties
Guides
Theme
Modern IT business management
Customer experience in telecom
The future of software asset management
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Industry
Improving field efficiency and safety
Building modern digital organizations
Modernizing telecom platforms
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Region
The modern telecom
Employee experience amid a global pandemic
Customer experience in the new normal
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Workflow Guide
Modern IT business management
Workflow Guide
Customer experience in telecom
Workflow Guide
The future of software asset management
View all
Workflow Guide
Improving field efficiency and safety
Workflow Guide
Building modern digital organizations
Workflow Guide
Modernizing telecom platforms
View all
Workflow Guide
The modern telecom
Workflow Guide
Employee experience amid a global pandemic
Workflow Guide
Customer experience in the new normal
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Ideas and resources for the future of ITBM
Insights and resources for industry leaders
Ideas and resources for the future of SAM
Ideas and resources for service leaders
Ideas and resources for transforming service providers
Ideas and resources for telecommunications leaders
A Workflow Guide for EMEA telecom leaders
Insights and resources for leaders in EMEA
A Workflow Guide for EMEA business leaders
Learn
Learn
What is data science?
What is IT asset management?
What is Platform as a service?
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Crash Courses
How to maximize the impact of data analytics
How to upgrade digital skills across the enterprise
How to build long-term IT resilience
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What is data science?
What is IT asset management?
What is Platform as a service?
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How to maximize the impact of data analytics
How to upgrade digital skills across the enterprise
How to build long-term IT resilience
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Learn
What is data science?
How data scientists extract value from data to make smarter decisions
Learn
What is IT asset management?
With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
Learn
What is Platform as a service?
The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
Advanced data tools and platforms can turn insights into action
Strategies that prepare workers from different disciplines for the digital age
Key strategies for helping CIOs succeed in the work-from-anywhere era
C-Suite
C‑Suite Center
CEO Center
CIO Center
CHRO Center
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CEO Center
CIO Center
CHRO Center
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Insights and resources for chief executives
Insights and resources for IT leaders
Insights and resources for talent leaders
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An IT manifesto
We became technologists to change the world. It’s time to keep that promise
