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Can new machine learning model GPT-3 change AI for business? How telecoms can reap 5G benefits Making digital government services a priority View all
Employee experience
Building a digitally unbreakable organization How to narrow the racial equity gap Need citizen developers? Look inside your organization. View all
IT transformation
Industry 4.0 embraces ‘profits with purpose’ Can new machine learning model GPT-3 change AI for business? How telecoms can reap 5G benefits View all
Security & risk
Industry 4.0 embraces ‘profits with purpose’ ESG is now a business imperative The return on business resilience View all

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Industry 4.0 embraces ‘profits with purpose’
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Building a digitally unbreakable organization
Q&A
How to narrow the racial equity gap View all

Article
Can new machine learning model GPT-3 change AI for business?
Q&A
How telecoms can reap 5G benefits
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Making digital government services a priority View all

Article
Building a digitally unbreakable organization
Q&A
How to narrow the racial equity gap
Q&A
Need citizen developers? Look inside your organization. View all

Article
Industry 4.0 embraces ‘profits with purpose’
Article
Can new machine learning model GPT-3 change AI for business?
Q&A
How telecoms can reap 5G benefits View all

Article
Industry 4.0 embraces ‘profits with purpose’
Column
ESG is now a business imperative
Article
The return on business resilience View all

ESI ThoughtLab CEO Lou Celi on the potential—and risks—of digital transformation

Executives should encourage employees to identify problems and threats, says author Adam Grant

A conversation with JP Julien of McKinsey's new Institute for Black Economic Mobility

A powerful new NLP tool is opening up language-based AI applications for the enterprise

A conversation with Accenture innovation expert T.J. Schneider

Public agencies should focus on consistently delivering people-centered services on demand

Executives should encourage employees to identify problems and threats, says author Adam Grant

A conversation with JP Julien of McKinsey's new Institute for Black Economic Mobility

You’ll likely find them outside your IT department, ServiceNow’s Gregg Aldana says

ESI ThoughtLab CEO Lou Celi on the potential—and risks—of digital transformation

A powerful new NLP tool is opening up language-based AI applications for the enterprise

A conversation with Accenture innovation expert T.J. Schneider

ESI ThoughtLab CEO Lou Celi on the potential—and risks—of digital transformation

Increasingly, companies can’t do well unless they do measurable good

COVID showed the best-laid corporate contingency plans aren’t good enough
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Insights on vaccine delivery Workflow the employee experience Modern IT business management View all
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The modern, digital factory Digital healthcare in focus Transforming government workflows View all
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Industry’s pandemic-era lessons learned The modern telecom Employee experience amid a global pandemic View all

Workflow Guide
Insights on vaccine delivery
Workflow Guide
Workflow the employee experience
Workflow Guide
Modern IT business management View all

Workflow Guide
The modern, digital factory
Workflow Guide
Digital healthcare in focus
Workflow Guide
Transforming government workflows View all

Workflow Guide
Industry’s pandemic-era lessons learned
Workflow Guide
The modern telecom
Workflow Guide
Employee experience amid a global pandemic View all

How to solve the biggest workflow challenge of our time

Insights from Deloitte and ServiceNow about the future of work

Ideas and resources for the future of ITBM

How manufacturers can get to Industry 4.0

Ideas and resources to improve healthcare delivery

Ideas and resources to bring the public sector into the digital age

An industry-focused Workflow Guide for EMEA executives

A Workflow Guide for EMEA telecom leaders

Insights and resources for leaders in EMEA
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What is data science? What is IT asset management? What is Platform as a service? View all
Crash Courses
Digital tools are reinventing government services How to maximize the impact of data analytics How to upgrade digital skills across the enterprise View all

What is data science? What is IT asset management? What is Platform as a service? View all

Digital tools are reinventing government services How to maximize the impact of data analytics How to upgrade digital skills across the enterprise View all

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What is data science?

How data scientists extract value from data to make smarter decisions

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What is IT asset management?

With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.

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What is Platform as a service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

Public sector CIOs are using them to shred bureaucratic red tape and streamline the citizen experience

Advanced data tools and platforms can turn insights into action

Strategies that prepare workers from different disciplines for the digital age
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CEO Center CIO Center COO Center CHRO Center CCO Center View all

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Paul Greenberg

Paul Greenberg is the author of "The Commonwealth of Self-Interest; Business Success Through Customer Engagement" (2019)

By This Author

empathy in business

Column

How to build empathy in business

Empathy shouldn’t be a situational response that companies trot out during crises

February 4, 2021

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