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Customer experience
AI for customers
By the numbers: Where telecoms lead with platform adoption
Customer experience is the next frontier in telecom
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Employee experience
Mastering the art of employee experience design
Digital transformation in the field
Top digital job skills for 2021
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IT transformation
5 steps to a more perfect—and digital—union
Top enterprise tech trends for 2021
AI for the people
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Security & risk
Rethinking operational risk
How to reopen government offices safely
A framework for reopening
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Now or never: Why it’s time to digitize employee workflows
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CEOs trail C-Suite in prioritizing digital experiences
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Mastering the art of employee experience design
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Article
AI for customers
Article
By the numbers: Where telecoms lead with platform adoption
Article
Customer experience is the next frontier in telecom
View all
Article
Mastering the art of employee experience design
Article
Digital transformation in the field
Roundtable
Top digital job skills for 2021
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5 steps to a more perfect—and digital—union
Roundtable
Top enterprise tech trends for 2021
Column
AI for the people
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Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening
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Long-term business resilience depends on automating more employee tasks
CHROs and other execs need to better communicate EX priorities—and big-time results
As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
Machine intelligence is shifting customer service from reactive to proactive
Survey shows many carriers have embraced digital platforms
Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
COVID-19 forced field service organizations to embrace digital, and they’re not going back
Companies need to fill critical talent gaps to sustain the longer-term shift to remote work
Government services should be as easy to use as Netflix. Why aren’t they?
With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets
How artificial intelligence can help government deliver better, more responsive services
A new crisis brings new threats
Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.
Human and tech considerations for a safe return to the workplace
Guides
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Modern IT business management
Customer experience in telecom
The future of software asset management
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Industry
Improving field efficiency and safety
Building modern digital organizations
Modernizing telecom platforms
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Employee experience amid a global pandemic
Customer experience in the new normal
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Workflow Guide
Modern IT business management
Workflow Guide
Customer experience in telecom
Workflow Guide
The future of software asset management
View all
Workflow Guide
Improving field efficiency and safety
Workflow Guide
Building modern digital organizations
Workflow Guide
Modernizing telecom platforms
View all
Workflow Guide
Employee experience amid a global pandemic
Workflow Guide
Customer experience in the new normal
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Ideas and resources for the future of ITBM
Insights and resources for industry leaders
Ideas and resources for the future of SAM
Ideas and resources for service leaders
Ideas and resources for transforming service providers
Ideas and resources for telecommunications leaders
Insights and resources for leaders in EMEA
A Workflow Guide for EMEA business leaders
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What is IT asset management?
What is Platform as a service?
Digital transformation
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Crash Courses
How to maximize the impact of data analytics
How to upgrade digital skills across the enterprise
How to build long-term IT resilience
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What is IT asset management?
What is Platform as a service?
Digital transformation
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How to maximize the impact of data analytics
How to upgrade digital skills across the enterprise
How to build long-term IT resilience
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Learn
What is IT asset management?
With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
Learn
What is Platform as a service?
The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
Learn
Digital transformation
What digital transformation actually means for business today, and why it is so important
Advanced data tools and platforms can turn insights into action
Strategies that prepare workers from different disciplines for the digital age
Key strategies for helping CIOs succeed in the work-from-anywhere era
C-Suite
C‑Suite Center
CEO Center
CIO Center
CHRO Center
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CEO Center
CIO Center
CHRO Center
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Insights and resources for chief executives
Insights and resources for IT leaders
Insights and resources for talent leaders
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The people factor
Putting customers at the heart of business
