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Customer experience
Revolutionizing convenience
The journey to effortless customer care
The people factor
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Employee experience
How to recruit for diversity
Welcome to the new world of work
Hiring in a world of intelligent machines
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IT transformation
Government CIOs should be brokers, not stewards
How to bolster IT resilience, before the next crisis
Colleges reopen with an assist from tech
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Rethinking operational risk
How to reopen government offices safely
A framework for reopening
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Government CIOs should be brokers, not stewards
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Revolutionizing convenience
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How to keep up morale while keeping your distance
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Revolutionizing convenience
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The journey to effortless customer care
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The people factor
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Article
How to recruit for diversity
Column
Welcome to the new world of work
Column
Hiring in a world of intelligent machines
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Column
Government CIOs should be brokers, not stewards
Article
How to bolster IT resilience, before the next crisis
Article
Colleges reopen with an assist from tech
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Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening
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Public sector IT leaders can drive more strategic value by brokering outside services, not just maintaining internal ones
How customer service can differentiate your company in the COVID-19 era
Tech talent leaders weigh in on how to keep employees engaged amid the stress of the pandemic
How customer service can differentiate your company in the COVID-19 era
Companies need digital workflow solutions that are simple, fast, and affordable
Putting customers at the heart of business
Building digital skills at historically black colleges and universities is a win-win for graduates and employers
Remote work isn’t a fleeting experiment, but rather a lasting byproduct of the pandemic
Now more than ever, managers should hire for curiosity and a commitment to lifelong learning
Public sector IT leaders can drive more strategic value by brokering outside services, not just maintaining internal ones
Creating safe learning environments during the pandemic
A new crisis brings new threats
Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.
Human and tech considerations for a safe return to the workplace
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Return to the workplace
Digitize customer experiences
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Industry
The new banking landscape
Personalize patient experiences
Digitize government workflows
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Customer experience in the new normal
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Workflow Guide
Return to the workplace
Workflow Guide
Digitize customer experiences
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Workflow Guide
The new banking landscape
Workflow Guide
Personalize patient experiences
Workflow Guide
Digitize government workflows
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Workflow Guide
Customer experience in the new normal
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Ideas and resources to help get your business running again
Ideas and resources for CX leaders
Ideas and resources for financial services leaders
Ideas and resources to help reinvent healthcare delivery
Ideas and resources to help transform the public sector
A Workflow Guide for EMEA business leaders
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What is Platform as a Service?
Back to basics: What is SaaS management?
Digital transformation
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Crash Courses
Digital transformation across industries
A new model for HR
Putting AI to work in the enterprise
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What is Platform as a Service?
Back to basics: What is SaaS management?
Digital transformation
View all
Digital transformation across industries
A new model for HR
Putting AI to work in the enterprise
View all
Learn
What is Platform as a Service?
The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
Defining software as a service (SaaS) management—the 2020 version
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Digital transformation
What digital transformation actually means for business today, and why it is so important
Evidence from four major industries shows that the formula for success varies by sector
Strategies for turning human resources teams into a strategic force
Strategies for achieving business results with machine intelligence
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The people factor
Putting customers at the heart of business
