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Flow State

Employee trust in the time of COVID

New research shows most workers don’t trust companies to keep them safe
culture trumps digital transformation

Flow State

Culture eats digital for breakfast

Why smart CIOs focus on cultural transformation

Flow State

People and machines

How does digital transformation impact employee culture?
workplace diversity

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Belonging is good for business

Research shows that diverse, welcoming employee cultures outperform
2020 Workplace Tech Predictions

Flow State

Workplace tech predictions for 2020 (and beyond)

Digital trends that will shape the future of work
workplace mobile experiences

Flow State

Humans are underrated

What is the appropriate relationship between people and machines in the workplace?
enterprise data distribution

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The future of job design

Automation promises to eliminate mundane, repetitive labor. What will we do with the extra time?
impact of digital revolution on society

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Employees are customers, too

Leaders, take note: Employee experiences drive business results
Workflow website improvements

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Code has no gender

It’s time to retire those stereotypes. Sex discrimination in tech is bad for women, society, and the bottom line
intelligent assistants customer service

Flow State

How to please customers at scale

Lessons from a Missouri magician, customer service guru Shep Hyken
enterprise data distribution

Flow State

Take a breather

Feeling threatened by machines? You need to relax—seriously
Flowstate: Looking for purpose of work

Flow State

Skills barometer

A new list of in-demand freelance skills hints at the future of business
cyber crime prevention

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The once and future CIO

How modern IT leaders are creating the future of business
customer service automation

Flow State

The connected enterprise

Companies are built on relationships between people, not departments
impact of digital revolution on society

Flow State

Solving the productivity paradox

The digital revolution was supposed to drive prosperity by making us all more productive. What happened?
happy birthday workflow

Flow State

Happy birthday Workflow!

One year of insights from the future of work
workplace mobile experiences

Flow State

Consumerize it

Mobile experiences have eaten the consumer world. Next stop: the workplace
Workflow website improvements

Flow State

The mobile enterprise

What does it mean to work like a consumer?
Workflow website improvements

Flow State

Beginning and end

New features for our readers, farewell to an esteemed colleague
software that writes itself

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Generation code

What happens to developers when software writes itself?
cyber crime prevention

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Work safe

How should organizations protect themselves against cybercrime?
taylorism and scientific management

Flow State

The future of talent

Don't confuse people and machines
the value of digital labor

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Valuing digital labor

What’s the value of work in a world of intelligent machines?
Flowstate: Looking for purpose of work

Flow State

Why do you work?

Finding purpose of work in the daily grind
enterprise data distribution

Flow State

When talent met data

What the world’s first org chart teaches us about enterprise data distribution and business in the Digital Age
modernizing government IT operations

Flow State

One nation, digitized

The ongoing quest to modernize government IT
customer service automation

Flow State

Experience machines

A brief history of customer service automation
what employees want

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What employees want

Digital platforms can drive better experiences for workers and better results for companies
digital business strategy

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Change agents

It takes world-class IT operations to implement a digital business strategy
women in tech

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Tech needs more women

Gender discrimination isn’t just immoral: It’s also bad for business
intelligent assistants customer service

Flow State

Chatbots to the rescue

Intelligent assistants are transforming customer service
now platform chatbots

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AI gets personal

Can chatbots help us be human?
AI threatening human jobs

Flow State

The imitation game

Computers have a lot to learn from children
risk management

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Risk is a number

It's a dangerous world. Companies need a unified approach to managing risk
limitations of workplace technology

Flow State

Are computers useless?

No, but they can’t supply human traits like leadership, curiosity and empathy
forbes innovation premium measurement

Flow State

Measuring Innovation

More from Workflow
Artificial intelligence in customer service

Flow State

What I saw at Knowledge18

Scenes from the future of customer service
Workflow new edition

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Ready for some Knowledge?

More from Workflow
Don't fear AI in the workplace

Flow State

Working with AI

Don't fear AI in the Workplace
Workflow: Letter from the editor

Flow State

Letter from the editor

More from Workflow