Flow State
How to please customers at scale
Lessons from a Missouri magician, customer service guru Shep Hyken
By This Author
Flow State
Take a breather
Feeling threatened by machines? You need to relax—seriously
Flow State
Skills barometer
A new list of in-demand freelance skills hints at the future of business
Flow State
The once and future CIO
How modern IT leaders are creating the future of business
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The connected enterprise
Companies are built on relationships between people, not departments
Flow State
Solving the productivity paradox
The digital revolution was supposed to drive prosperity by making us all more productive. What happened?
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Happy birthday Workflow!
One year of insights from the future of work
Flow State
Consumerize it
Mobile experiences have eaten the consumer world. Next stop: the workplace
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The mobile enterprise
What does it mean to work like a consumer?
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Beginning and end
New features for our readers, farewell to an esteemed colleague
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Generation code
What happens to developers when software writes itself?
Flow State
Work safe
How should organizations protect themselves against cybercrime?
Flow State
The future of talent
Don't confuse people and machines
Flow State
Valuing digital labor
What’s the value of work in a world of intelligent machines and digital labor?
Flow State
Why do you work?
Finding purpose of work in the daily grind
Flow State
When talent met data
What the world’s first org chart teaches us about enterprise data distribution and business in the Digital Age
Flow State
One nation, digitized
The ongoing quest to modernize government IT
Flow State
Experience machines
A brief history of customer service automation
Flow State
What employees want
Digital platforms can drive better experiences for workers and better results for companies
Flow State
Change agents
It takes world-class IT operations to implement a digital business strategy
Flow State
Tech needs more women
Gender discrimination isn’t just immoral: It’s also bad for business
Flow State
Chatbots to the rescue
Intelligent assistants are transforming customer service
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AI gets personal
Can chatbots help us be human?
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The imitation game
Computers have a lot to learn from children
Flow State
Risk is a number
It's a dangerous world. Companies need a unified approach to managing risk
Flow State
Are computers useless?
No, but they can’t supply human traits like leadership, curiosity and empathy
Flow State
Measuring Innovation
More from Workflow
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What I saw at Knowledge18
Scenes from the future of customer service
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Ready for some Knowledge?
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Working with AI
Don't fear AI in the Workplace
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Letter from the editor
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