By This Author
Flow State

The future of job design

Automation promises to eliminate mundane, repetitive labor. What will we do with the extra time?
Flow State

Employees are customers, too

Leaders, take note: Employee experiences drive business results
Workflow website improvements
Flow State

Code has no gender

It’s time to retire those stereotypes. Sex discrimination in tech is bad for women, society, and the bottom line
Flow State

How to please customers at scale

Lessons from a Missouri magician, customer service guru Shep Hyken
Flow State

Take a breather

Feeling threatened by machines? You need to relax—seriously
Flowstate: Looking for purpose of work
Flow State

Skills barometer

A new list of in-demand freelance skills hints at the future of business
Flow State

The once and future CIO

How modern IT leaders are creating the future of business
Flow State

The connected enterprise

Companies are built on relationships between people, not departments
Flow State

Solving the productivity paradox

The digital revolution was supposed to drive prosperity by making us all more productive. What happened?
Flow State

Happy birthday Workflow!

One year of insights from the future of work
Flow State

Consumerize it

Mobile experiences have eaten the consumer world. Next stop: the workplace
Workflow website improvements
Flow State

The mobile enterprise

What does it mean to work like a consumer?
Workflow website improvements
Flow State

Beginning and end

New features for our readers, farewell to an esteemed colleague
Flow State

Generation code

What happens to developers when software writes itself?
Flow State

Work safe

How should organizations protect themselves against cybercrime?
Flow State

The future of talent

Don't confuse people and machines
Flow State

Valuing digital labor

What’s the value of work in a world of intelligent machines and digital labor?
Flowstate: Looking for purpose of work
Flow State

Why do you work?

Finding purpose of work in the daily grind
Flow State

When talent met data

What the world’s first org chart teaches us about enterprise data distribution and business in the Digital Age
Flow State

One nation, digitized

The ongoing quest to modernize government IT
Flow State

Experience machines

A brief history of customer service automation
Flow State

What employees want

Digital platforms can drive better experiences for workers and better results for companies
Flow State

Change agents

It takes world-class IT operations to implement a digital business strategy
Flow State

Tech needs more women

Gender discrimination isn’t just immoral: It’s also bad for business
Flow State

Chatbots to the rescue

Intelligent assistants are transforming customer service
Flow State

AI gets personal

Can chatbots help us be human?
Flow State

The imitation game

Computers have a lot to learn from children
Flow State

Risk is a number

It's a dangerous world. Companies need a unified approach to managing risk
Flow State

Are computers useless?

No, but they can’t supply human traits like leadership, curiosity and empathy
Flow State

Measuring Innovation

More from Workflow
Artificial intelligence in customer service
Flow State

What I saw at Knowledge18

Scenes from the future of customer service
Workflow new edition
Flow State

Ready for some Knowledge?

More from Workflow
Don't fear AI in the workplace
Flow State

Working with AI

Don't fear AI in the Workplace
Workflow: Letter from the editor
Flow State

Letter from the editor

More from Workflow