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Revolutionizing convenience The journey to effortless customer care The people factor View all
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How to recruit for diversity Welcome to the new world of work Hiring in a world of intelligent machines View all
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Government CIOs should be brokers, not stewards How to bolster IT resilience, before the next crisis Colleges reopen with an assist from tech View all
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Rethinking operational risk How to reopen government offices safely A framework for reopening View all

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Government CIOs should be brokers, not stewards
Article
Revolutionizing convenience
Roundtable
How to keep up morale while keeping your distance View all

Article
Revolutionizing convenience
Feature
The journey to effortless customer care
Column
The people factor View all

Article
How to recruit for diversity
Column
Welcome to the new world of work
Column
Hiring in a world of intelligent machines View all

Column
Government CIOs should be brokers, not stewards
Article
How to bolster IT resilience, before the next crisis
Article
Colleges reopen with an assist from tech View all

Article
Rethinking operational risk
Column
How to reopen government offices safely
Column
A framework for reopening View all

Public sector IT leaders can drive more strategic value by brokering outside services, not just maintaining internal ones

How customer service can differentiate your company in the COVID-19 era

Tech talent leaders weigh in on how to keep employees engaged amid the stress of the pandemic

How customer service can differentiate your company in the COVID-19 era

Companies need digital workflow solutions that are simple, fast, and affordable

Putting customers at the heart of business

Building digital skills at historically black colleges and universities is a win-win for graduates and employers

Remote work isn’t a fleeting experiment, but rather a lasting byproduct of the pandemic

Now more than ever, managers should hire for curiosity and a commitment to lifelong learning

Public sector IT leaders can drive more strategic value by brokering outside services, not just maintaining internal ones

Creating safe learning environments during the pandemic

A new crisis brings new threats

Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.

Human and tech considerations for a safe return to the workplace
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Return to the workplace Digitize customer experiences View all
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The new banking landscape Personalize patient experiences Digitize government workflows View all
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Customer experience in the new normal View all

Workflow Guide
Return to the workplace
Workflow Guide
Digitize customer experiences View all

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The new banking landscape
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Personalize patient experiences
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Digitize government workflows View all

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Customer experience in the new normal View all

Ideas and resources to help get your business running again

Ideas and resources for CX leaders

Ideas and resources for financial services leaders

Ideas and resources to help reinvent healthcare delivery

Ideas and resources to help transform the public sector

A Workflow Guide for EMEA business leaders
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What is Platform as a Service? Back to basics: What is SaaS management? Digital transformation View all
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Digital transformation across industries A new model for HR Putting AI to work in the enterprise View all

What is Platform as a Service? Back to basics: What is SaaS management? Digital transformation View all

Digital transformation across industries A new model for HR Putting AI to work in the enterprise View all

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What is Platform as a Service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

Defining software as a service (SaaS) management—the 2020 version

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Digital transformation

What digital transformation actually means for business today, and why it is so important

Evidence from four major industries shows that the formula for success varies by sector

Strategies for turning human resources teams into a strategic force

Strategies for achieving business results with machine intelligence
C-Suite

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CEO Center CIO Center CHRO Center View all

Insights and resources for chief executives

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Steve Harding

Steve Harding is the EMEA area VP for customer service management at ServiceNow. He leads an EMEA-wide team to help customers drive revenue and reduce costs through customer service management technologies.

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The journey to effortless customer care

Companies need digital workflow solutions that are simple, fast, and affordable

August 3, 2020

Customer experience
Employee experience
IT transformation
Security & Risk

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