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Customer experience
Transforming telecoms: Simpler systems, smarter workflows Three things telecoms need to do to thrive in the next five years How CX will change how telecoms do business View all
Employee experience
How to make WFH work for everyone The future of work is hybrid How to build empathy in business View all
IT transformation
Augmented reality is changing field service management 5 steps to a more perfect—and digital—union Top enterprise tech trends for 2021 View all
Security & risk
Why public CIOs should embrace multi-instance performance The rising threat of privacy debt The growing threat of cloud concentration risk in financial services View all

Article
Augmented reality is changing field service management
Column
Why public CIOs should embrace multi-instance performance
Article
CIOs and the post-pandemic employee experience View all

Column
Transforming telecoms: Simpler systems, smarter workflows
Column
Three things telecoms need to do to thrive in the next five years
Article
How CX will change how telecoms do business View all

Q&A
How to make WFH work for everyone
Column
The future of work is hybrid
Column
How to build empathy in business View all

Article
Augmented reality is changing field service management
Column
5 steps to a more perfect—and digital—union
Roundtable
Top enterprise tech trends for 2021 View all

Column
Why public CIOs should embrace multi-instance performance
Article
The rising threat of privacy debt
Column
The growing threat of cloud concentration risk in financial services View all

AR is changing how service techs operate, and how organizations respond to customers

Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data

Digitizing employee experiences is key, but so is earning executive-peer buy in, a new survey shows

The pandemic has upped the ante for great CX

The need for great CX is more important than ever

Putting the focus on customer satisfaction — not just faster network services

A conversation on the future of work with Stanford economist Nicholas Bloom

I used to think in-person collaboration drove productivity. The pandemic changed my mind.

Empathy shouldn’t be a situational response that companies trot out during crises

AR is changing how service techs operate, and how organizations respond to customers

Government services should be as easy to use as Netflix. Why aren’t they?

With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets

Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data

New privacy regulations and growing security risks are forcing companies to rethink how they manage customer data

Cloud service providers offer significant benefits, but financial services companies must avoid outsourcing regulatory duties
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Modern IT business management Customer experience in telecom The future of software asset management View all
Industry
Improving field efficiency and safety Building modern digital organizations Modernizing telecom platforms View all
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The modern telecom Employee experience amid a global pandemic Customer experience in the new normal View all

Workflow Guide
Modern IT business management
Workflow Guide
Customer experience in telecom
Workflow Guide
The future of software asset management View all

Workflow Guide
Improving field efficiency and safety
Workflow Guide
Building modern digital organizations
Workflow Guide
Modernizing telecom platforms View all

Workflow Guide
The modern telecom
Workflow Guide
Employee experience amid a global pandemic
Workflow Guide
Customer experience in the new normal View all

Ideas and resources for the future of ITBM

Insights and resources for industry leaders

Ideas and resources for the future of SAM

Ideas and resources for service leaders

Ideas and resources for transforming service providers

Ideas and resources for telecommunications leaders

A Workflow Guide for EMEA telecom leaders

Insights and resources for leaders in EMEA

A Workflow Guide for EMEA business leaders
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What is data science? What is IT asset management? What is Platform as a service? View all
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How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all

What is data science? What is IT asset management? What is Platform as a service? View all

How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all

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What is data science?

How data scientists extract value from data to make smarter decisions

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What is IT asset management?

With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.

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What is Platform as a service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

Advanced data tools and platforms can turn insights into action

Strategies that prepare workers from different disciplines for the digital age

Key strategies for helping CIOs succeed in the work-from-anywhere era
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CEO Center CIO Center CHRO Center View all

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Tasker Generes

Tasker Generes is the global head of ServiceNow’s Connected Universe strategy, and the author of 12 patents. He’s held executive roles at Amtrak and IBM, and also is a guest professor for MBA students at the Quinlan School of Business in Chicago.

By This Author

Meet the sentient enterprise

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Meet the sentient enterprise

The future belongs to companies that can react instantly to changing conditions

June 18, 2018

Customer experience
Employee experience
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Security & Risk

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