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Now or never: Why it’s time to digitize employee workflows
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CEOs trail C-Suite in prioritizing digital experiences
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Mastering the art of employee experience design View all

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AI for customers
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By the numbers: Where telecoms lead with platform adoption
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Customer experience is the next frontier in telecom View all

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Mastering the art of employee experience design
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Digital transformation in the field
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Top digital job skills for 2021 View all

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5 steps to a more perfect—and digital—union
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Top enterprise tech trends for 2021
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AI for the people View all

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Rethinking operational risk
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How to reopen government offices safely
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A framework for reopening View all

Long-term business resilience depends on automating more employee tasks

CHROs and other execs need to better communicate EX priorities—and big-time results

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences

Machine intelligence is shifting customer service from reactive to proactive

Survey shows many carriers have embraced digital platforms

Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences

COVID-19 forced field service organizations to embrace digital, and they’re not going back

Companies need to fill critical talent gaps to sustain the longer-term shift to remote work

Government services should be as easy to use as Netflix. Why aren’t they?

With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets

How artificial intelligence can help government deliver better, more responsive services

A new crisis brings new threats

Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.

Human and tech considerations for a safe return to the workplace
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Ideas and resources for the future of ITBM

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What is IT asset management? What is Platform as a service? Digital transformation View all
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How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all

What is IT asset management? What is Platform as a service? Digital transformation View all

How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all

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What is IT asset management?

With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.

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What is Platform as a service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

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Digital transformation

What digital transformation actually means for business today, and why it is so important

Advanced data tools and platforms can turn insights into action

Strategies that prepare workers from different disciplines for the digital age

Key strategies for helping CIOs succeed in the work-from-anywhere era
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CEO Center CIO Center CHRO Center View all

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Thomas Lah

Thomas Lah is the executive director and executive vice president of TSIA (Technology Services Industry Association). In this role, he oversees the research, member success, and member programs. He has authored several books, including Building Professional Services: The Sirens’ Song, Mastering Professional Services, Bridging the Services Chasm, Consumption Economics, B4B, and his latest book, Technology-as-a-Service Playbook. Over the past 15 years, Thomas has become a prominent industry speaker on the topics of optimizing technology service businesses within product companies and the market trends impacting service organizations

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Downturn is an upturn for XaaS and digital transformation

October 20, 2020

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