Q&A
How can CIOs influence change?
Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector
C-Suite Library
Video
How do you create the best customer and employee experiences?
Robert Half’s CDO on using artificial intelligence to build empathy
Article
How ServiceNow improved its employee experience
Three steps to creating a digital, personalized, and omni-channel experience
Article
More workflows result in more customers and happier employees
Article
Most CIOs rely on workflow automation to drive employee performance
Article
How employees feel when workflows are digitized
Watch interviews with workers from two very different organizations, and what happened when automation changed their jobs
Article
Digital workflows double revenue growth, as employee engagement grows
Higher levels of automation correspond with happier, more productive, and more creative employees
Self-Assessment
CIOs must innovate the employee experience
Take the quiz to identify how CIOs can drive innovation for better employee outcomes
Self-Assessment
Are you an innovation leader?
See how your organization stacks up
Self-Assessment
Does your employee experience support revenue goals?
Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.
Article
Making work, work better for everyone
Digital workflows can deliver reduced stress, greater flexibility, increased confidence and pride in work for employees
Article
Digitization relies on great vendor relationships
Digital workflows require CIOs to build effective partnerships inside and outside their organizations
Article
5 principles for business leaders to realize value
The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.
Article
CIOs are focusing less on tech, and more on teamwork
Under stress, employees must be at the center of the strategy
Article
Most effective CIOs collaborate with CEO, CHRO
Article
The role of a modern CIO
IT chiefs are expected to be more than technologists
Article
Employee engagement dropping? Invest in a better experience
As workers juggle expanding responsibilities amid COVID, employers build a support network
Article
CEOs can’t delegate away innovation
Few chief executives are changing how their organizations do business, but transformation leadership from the top can yield real change
Article
Six steps to ease process and workflow automation
What a group of ethnographers learned studying workplaces, and the challenges of digital transformation
Q&A
Anita Sands on what a COVID-era boardroom expects of you
Have a simple plan for resilient employee and customer experiences to secure board approval
Article
How CIOs advance workflow digitization
A guide to crafting a digital strategy that will make work better
Article
What should CEOs demand of their CIOs?
Research shows that CIO-led innovation takes more more than picking the right technology
Editor's Letter
Welcome to The Experience Issue
Employee and customer experiences are two sides of one coin
Article
5 capabilities to build an experience-driven organization
How companies can drive growth by merging EX and CX efforts
Article
3 ways CIOs can take the lead in designing the post-pandemic employee experience
New research shows CIOs can create competitive edge by digitizing employee experiences, but peer collaboration is critical
Article
CEOs trail C-Suite in prioritizing digital experiences
CHROs and other execs need to better communicate EX priorities—and big-time results
Article
Roundtable: What are the biggest obstacles in digitizing employee experience?
Enterprise leaders identify major challenges—and how to overcome them
Article
Where CIOs should invest to improve digital experiences
CIOs can make big strides for employees, and with top-line growth, by investing more in key technologies
Article
Why CEOs should double down on digitizing employee experience
Digital EX is one of the most cost-effective strategies for boosting productivity and job satisfaction
Article
A CHRO roadmap for digitizing the employee experience
A Q&A with ServiceNow’s VP of global talent and acting CHRO Shane Driggers
Article
Now or never: Why it’s time to digitize employee workflows
Long-term business resilience depends on automating more employee tasks
Article
Mandate for 2021: Become an experience-driven organization
Companies that deliver great digital experiences for employees and customers alike are in the best position to win
Column
Operational resilience is the new C-suite KPI
The next crisis is coming. Here’s how to make sure your organization is prepared
Q&A
The CIO’s visual guide for advancing and tracking digitization
ServiceNow’s approach to implementing workflow digitization across functions
Video
Focus on talent to drive business resilience
CHRO's are driving digital transformation on enterprise-wide platforms to create amazing employee experiences
Article
What good looks like
7-Eleven exceeds customer expectations amidst pandemic