Q&A

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector

Video

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Article

How ServiceNow improved its employee experience

Three steps to creating a digital, personalized, and omni-channel experience

Article

More workflows result in more customers and happier employees

Article

Most CIOs rely on workflow automation to drive employee performance

Article

How employees feel when workflows are digitized

Watch interviews with workers from two very different organizations, and what happened when automation changed their jobs

Article

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees

Self-Assessment

CIOs must innovate the employee experience

Take the quiz to identify how CIOs can drive innovation for better employee outcomes

Self-Assessment

Are you an innovation leader?

See how your organization stacks up

Self-Assessment

Does your employee experience support revenue goals?

Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.

Article

Making work, work better for everyone

Digital workflows can deliver reduced stress, greater flexibility, increased confidence and pride in work for employees

Article

Digitization relies on great vendor relationships

Digital workflows require CIOs to build effective partnerships inside and outside their organizations

Article

5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.

Article

CIOs are focusing less on tech, and more on teamwork

Under stress, employees must be at the center of the strategy

Article

Most effective CIOs collaborate with CEO, CHRO

Article

The role of a modern CIO

IT chiefs are expected to be more than technologists

Article

Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network

Article

CEOs can’t delegate away innovation

Few chief executives are changing how their organizations do business, but transformation leadership from the top can yield real change

Article

Six steps to ease process and workflow automation

What a group of ethnographers learned studying workplaces, and the challenges of digital transformation 

Q&A

Anita Sands on what a COVID-era boardroom expects of you

Have a simple plan for resilient employee and customer experiences to secure board approval

Article

How CIOs advance workflow digitization

A guide to crafting a digital strategy that will make work better

Article

What should CEOs demand of their CIOs?

Research shows that CIO-led innovation takes more more than picking the right technology

Editor's Letter

Welcome to The Experience Issue

Employee and customer experiences are two sides of one coin

Article

5 capabilities to build an experience-driven organization

How companies can drive growth by merging EX and CX efforts 

Article

3 ways CIOs can take the lead in designing the post-pandemic employee experience

New research shows CIOs can create competitive edge by digitizing employee experiences, but peer collaboration is critical

Article

CEOs trail C-Suite in prioritizing digital experiences

CHROs and other execs need to better communicate EX priorities—and big-time results

Article

Roundtable: What are the biggest obstacles in digitizing employee experience?

Enterprise leaders identify major challenges—and how to overcome them

Article

Where CIOs should invest to improve digital experiences

CIOs can make big strides for employees, and with top-line growth, by investing more in key technologies

Article

Why CEOs should double down on digitizing employee experience

Digital EX is one of the most cost-effective strategies for boosting productivity and job satisfaction

Article

A CHRO roadmap for digitizing the employee experience

A Q&A with ServiceNow’s VP of global talent and acting CHRO Shane Driggers

Article

Now or never: Why it’s time to digitize employee workflows

Long-term business resilience depends on automating more employee tasks

Article

Mandate for 2021: Become an experience-driven organization

Companies that deliver great digital experiences for employees and customers alike are in the best position to win

Column

Operational resilience is the new C-suite KPI

The next crisis is coming. Here’s how to make sure your organization is prepared

Q&A

The CIO’s visual guide for advancing and tracking digitization

ServiceNow’s approach to implementing workflow digitization across functions

Video

Focus on talent to drive business resilience

CHRO's are driving digital transformation on enterprise-wide platforms to create amazing employee experiences

Article

What good looks like

7-Eleven exceeds customer expectations amidst pandemic