CHRO's investing in digital platforms see a boost in satisfaction, communication, and business growth.

Article

Agile digital platforms boost employee engagement, CHROs say

Technology that integrates workflows and people will boost growth, talent execs believe
CIO’s believe their digital innovation initiatives boosted business agility, but peers do not agree.

Article

Did CIOs’ digital innovations boost business agility?

CIOs plan to increase investment in digital platforms, integration, risk management
To avoid stagnant business performance, COO responsibilities must continue to drive business agility

Article

COOs are emerging leaders in advancing business agility

Responsibilities are growing as pandemic continues and COOs see business performance stagnate
Over the next few years, CCOs must branch out beyond customer care to drive business agility.

Article

CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise
Executives should prioritize agile leadership strategies to drive greater business growth.

Column

Why agile leadership should be your top priority

Getting to ‘yes’ faster is good. Getting to it smarter through agility is the difference-maker.
Large organizations were able to improve business agility to successfully pivot during COVID.

Article

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses
Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

Article

Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology
Rank your business agility against 200 other C-suite executives with this self-assessment.

Self-Assessment

Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives
CIOs need to drive digitalization to put agility at the center of their business.

Column

Digitalization is the key to enterprise agility

CIOs have a golden opportunity. Will they take it?

Editor's Letter

Welcome to the Agility Issue

This 3-step primer can help COOs improve their agile frameworks and business agility.

Column

Agile frameworks can help COOs weather the pandemic’s next stage

A three-step primer for pulling off a digital transformation
This guide walks CHROs through the 5 essential metrics needed to drive business agility.

Column

How can a CHRO drive business agility?

Follow these five essential metrics for success in navigating today’s choppy waters
A CEO’s secret to success is fostering business agility by developing a scalable agile framework

Column

The secret to leadership success: fostering business agility

CEOs driven by speed more likely to create great experiences and drive productivity

Q&A

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector

Video

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Article

How ServiceNow improved its employee experience

Three steps to creating a digital, personalized, and omni-channel experience

Article

More workflows result in more customers and happier employees

Article

Most CIOs rely on workflow automation to drive employee performance

Article

How employees feel when workflows are digitized

Watch interviews with workers from two very different organizations, and what happened when automation changed their jobs

Article

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees

Self-Assessment

CIOs must innovate the employee experience

Take the quiz to identify how CIOs can drive innovation for better employee outcomes

Self-Assessment

Are you an innovation leader?

Take the self-assessment to see how your organization stacks up

Self-Assessment

Does your employee experience support revenue goals?

Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.

Article

Making work, work better for everyone

Digital workflows can deliver reduced stress, greater flexibility, increased confidence and pride in work for employees

Article

Digitization relies on great vendor relationships

Digital workflows require CIOs to build effective partnerships inside and outside their organizations

Article

5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.

Article

CIOs are focusing less on tech, and more on teamwork

Under stress, employees must be at the center of the strategy

Article

Most effective CIOs collaborate with CEO, CHRO

Article

The role of a modern CIO

IT chiefs are expected to be more than technologists

Article

Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network

Article

CEOs can’t delegate away innovation

Few chief executives are changing how their organizations do business, but transformation leadership from the top can yield real change

Article

Six steps to ease process and workflow automation

What a group of ethnographers learned studying workplaces, and the challenges of digital transformation 

Q&A

Above board: Securing boardroom approval during COVID-19

Have a simple plan for resilient employee and customer experiences to secure board approval

Article

How CIOs advance workflow digitization

A guide to crafting a digital strategy that will make work better

Article

What should CEOs demand of their CIOs?

Research shows that CIO-led innovation takes more more than picking the right technology

Editor's Letter

Welcome to The Experience Issue

Employee and customer experiences are two sides of one coin