C-Suite Library Archives

Digital workflows are enabling more connections between customer and employee experience, creating experience management.

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The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both

GPT-3, the powerful new NLP model, shows promise to enhance language automation for enterprises.

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Can new machine learning model GPT-3 change AI for business?

A powerful new NLP tool is opening up language-based AI applications for the enterprise

Citizen developers can help drive innovation and productivity by creating low-code platforms.

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Democratizing code

Low-code tools empower citizen developers and enable innovation at scale

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Knowledge 2021 sessions CCOs won’t want to miss

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Knowledge 2021 sessions CHROs won’t want to miss

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Knowledge 2021 sessions COOs won’t want to miss

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Knowledge 2021 sessions CIOs won’t want to miss

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Knowledge 2021 sessions CEOs won’t want to miss

CIOs believe workflow automation technology rallied shares and business growth during the pandemic.

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CIOs bullish on agile enterprise platforms

Business leaders expect workflow automation technology to rally shares and growth in spite of pandemic

Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.

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CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility

Businesses that invested in digital platforms are reporting higher customer satisfaction & profits.

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Agile digital platforms will boost revenues, say CxOs

200 global business leaders surveyed expect technology that integrates workflows and people to rally shares and growth in spite of pandemic

CEOs invested in workflow automation to boost agility. Do they have the people to support it?

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CEOs ramped up tech investments to boost agility

But leaders worry if they have the vision, leadership, and talent to build agile organizations

Leaders say talent acquisition and development is a primary barrier to improving business agility.

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Talent acquisition a barrier to boosting business agility, CHROs say

One year into the pandemic, talent tops executives’ concerns, but CHROs have asserted limited responsibility

COOs are now more likely than peers to invest in digital technology that improves business agility.

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COOs turn their focus to workflow automation

During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology

CHRO's investing in digital platforms see a boost in satisfaction, communication, and business growth.

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Agile digital platforms boost employee engagement, CHROs say

Technology that integrates workflows and people will boost growth, talent execs believe

CIO’s believe their digital innovation initiatives boosted business agility, but peers do not agree.

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Did CIOs’ digital innovations boost business agility?

CIOs plan to increase investment in digital platforms, integration, risk management

To avoid stagnant business performance, COO responsibilities must continue to drive business agility

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COOs are emerging leaders in advancing business agility

Responsibilities are growing as pandemic continues and COOs see business performance stagnate

Over the next few years, CCOs must branch out beyond customer care to drive business agility.

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CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise

Executives should prioritize agile leadership strategies to drive greater business growth.

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Why agile leadership should be your top priority

Getting to ‘yes’ faster is good. Getting to it smarter through agility is the difference-maker.

Large organizations were able to improve business agility to successfully pivot during COVID.

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Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses

Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

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Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology

Self-Assessment

Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives

CIOs need to drive digitalization to put agility at the center of their business.

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Digitalization is the key to enterprise agility

CIOs have a golden opportunity. Will they take it?

Editor's Letter

Welcome to the Agility Issue

This 3-step primer can help COOs improve their agile frameworks and business agility.

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Agile frameworks can help COOs weather the pandemic’s next stage

A three-step primer for pulling off a digital transformation

This guide walks CHROs through the 5 essential metrics needed to drive business agility.

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How can a CHRO drive business agility?

Follow these five essential metrics for success in navigating today’s choppy waters

A CEO’s secret to success is fostering business agility by developing a scalable agile framework

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The secret to leadership success: fostering business agility

CEOs driven by speed more likely to create great experiences and drive productivity

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Mastering the art of employee experience design

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences

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Want great digital experiences? Start with design thinking and low code.

Human-centered design and low-code app development can benefit both employees and customers

Q&A

How can CIOs influence change?

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector

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How do you create the best customer and employee experiences?

Robert Half’s CDO on using artificial intelligence to build empathy

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How ServiceNow improved its employee experience

Three steps to creating a digital, personalized, and omni-channel experience

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More workflows result in more customers and happier employees

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Most CIOs rely on workflow automation to drive employee performance

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How employees feel when workflows are digitized

Watch interviews with workers from two very different organizations, and what happened when automation changed their jobs

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Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees