Digital workflows are enabling more connections between customer and employee experience, creating experience management.

Article

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both
GPT-3, the powerful new NLP model, shows promise to enhance language automation for enterprises.

Article

Can new machine learning model GPT-3 change AI for business?

A powerful new NLP tool is opening up language-based AI applications for the enterprise
Citizen developers can help drive innovation and productivity by creating low-code platforms.

Column

Democratizing code

Low-code tools empower citizen developers and enable innovation at scale

Article

Knowledge 2021 sessions CCOs won’t want to miss

Article

Knowledge 2021 sessions CHROs won’t want to miss

Article

Knowledge 2021 sessions COOs won’t want to miss

Article

Knowledge 2021 sessions CIOs won’t want to miss

Article

Knowledge 2021 sessions CEOs won’t want to miss

CIOs believe workflow automation technology rallied shares and business growth during the pandemic.

Article

CIOs bullish on agile enterprise platforms

Business leaders expect workflow automation technology to rally shares and growth in spite of pandemic
Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.

Article

CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility
Businesses that invested in digital platforms are reporting higher customer satisfaction & profits.

Article

Agile digital platforms will boost revenues, say CxOs

200 global business leaders surveyed expect technology that integrates workflows and people to rally shares and growth in spite of pandemic
CEOs invested in workflow automation to boost agility. Do they have the people to support it?

Article

CEOs ramped up tech investments to boost agility

But leaders worry if they have the vision, leadership, and talent to build agile organizations
Leaders say talent acquisition and development is a primary barrier to improving business agility.

Article

Talent acquisition a barrier to boosting business agility, CHROs say

One year into the pandemic, talent tops executives’ concerns, but CHROs have asserted limited responsibility
COOs are now more likely than peers to invest in digital technology that improves business agility.

Article

COOs turn their focus to workflow automation

During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology
CHRO's investing in digital platforms see a boost in satisfaction, communication, and business growth.

Article

Agile digital platforms boost employee engagement, CHROs say

Technology that integrates workflows and people will boost growth, talent execs believe
CIO’s believe their digital innovation initiatives boosted business agility, but peers do not agree.

Article

Did CIOs’ digital innovations boost business agility?

CIOs plan to increase investment in digital platforms, integration, risk management
To avoid stagnant business performance, COO responsibilities must continue to drive business agility

Article

COOs are emerging leaders in advancing business agility

Responsibilities are growing as pandemic continues and COOs see business performance stagnate
Over the next few years, CCOs must branch out beyond customer care to drive business agility.

Article

CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise
Executives should prioritize agile leadership strategies to drive greater business growth.

Column

Why agile leadership should be your top priority

Getting to ‘yes’ faster is good. Getting to it smarter through agility is the difference-maker.
Large organizations were able to improve business agility to successfully pivot during COVID.

Article

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses
Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

Article

Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology
Rank your business agility against 200 other C-suite executives with this self-assessment.

Self-Assessment

Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives
CIOs need to drive digitalization to put agility at the center of their business.

Column

Digitalization is the key to enterprise agility

CIOs have a golden opportunity. Will they take it?

Editor's Letter

Welcome to the Agility Issue

This 3-step primer can help COOs improve their agile frameworks and business agility.

Column

Agile frameworks can help COOs weather the pandemic’s next stage

A three-step primer for pulling off a digital transformation
This guide walks CHROs through the 5 essential metrics needed to drive business agility.

Column

How can a CHRO drive business agility?

Follow these five essential metrics for success in navigating today’s choppy waters
A CEO’s secret to success is fostering business agility by developing a scalable agile framework

Column

The secret to leadership success: fostering business agility

CEOs driven by speed more likely to create great experiences and drive productivity
employee experience design

Article

Mastering the art of employee experience design

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences

Column

Want great digital experiences? Start with design thinking and low code.

Human-centered design and low-code app development can benefit both employees and customers

Q&A

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector

Video

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Article

How ServiceNow improved its employee experience

Three steps to creating a digital, personalized, and omni-channel experience

Article

More workflows result in more customers and happier employees

Article

Most CIOs rely on workflow automation to drive employee performance

Article

How employees feel when workflows are digitized

Watch interviews with workers from two very different organizations, and what happened when automation changed their jobs

Article

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees