How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Robert Half is known as the world’s first and largest accounting and finance staffing firm. It places hundreds of thousands of people in positions every year. But it’s through automation and artificial intelligence that it can better serve people.

“Workflow automation has been very important to us,” says Colin Mooney, chief digital officer, at Robert Half. “It’s normally to make something more efficient or faster for a customer, so that the level of effort of doing business at Robert Half is significantly reduced—and that becomes a differentiator for us against some of our competitors.”

Watch this conversation with Dave Wright, chief innovation officer at ServiceNow, and Dean Robison, SVP of global technical support at ServiceNow, to learn how improving the employee experience translates to a better customer experience.