Knowledge 2021 sessions CCOs won’t want to miss

Calling all CCOs! Knowledge 2021 is right around the corner. The exciting lineup of speakers, sessions, and keynotes offers something for everyone.

Here are a few great sessions you won’t want to miss:

The Knowledge Opening Keynote: Workflow your world, by ServiceNow CEO Bill McDermott, explores why workflows are critical doorways to long-term business success.

Customer Workflows Keynote. In this keynote, John Ball, GM & SVP of Customer Workflows, demonstrates how connecting customer operations drives a great end-to-end customer experience.

Fireside chat: The trusted imperative. Learn why trust is so important in the current landscape and how businesses are accelerating digital adoption while building and maintaining trust with employees, customers, and shareholders.

ITBM vision and strategy: Providing visibility, alignment, and agility to deliver better customer outcomes. Yoav Boaz, senior director of IT Business Management product management, provides the vision and strategy for how customers that use ITBM can maintain visibility, alignment, and agility throughout disruption.

CMA Insights: Customer service. ServiceNow Certified Master Architect Vikram Walecha discusses the importance of customer service in creating customer loyalty, including key trends in building transformative customer service.

Aegon Technology Services builds resilience with business continuity management. For Aegon Technology Services, ServiceNow Business Continuity Management (BCM) is the foundation of its disaster recovery and continuity planning efforts. This engaging discussion illustrates how ServiceNow BCM helps businesses like Aegon build the resilience they need in this era of unprecedented challenges.

NHS Scotland protects citizens in the fight against COVID-19. NHS Scotland has tirelessly battled COVID-19. ServiceNow has enabled the Contact Tracing team’s work in the day-to-day management of more than 1.5 million test results and is also now supporting the Scottish government’s ambitions to provide the COVID vaccine to citizens.

[Podcast: The race to vaccinate a nation]

Fireside chat: Empowering The American Rescue Plan. The American Rescue Plan offers federal, state, and local government agencies resources to restore communities. This Think Big session shows how ServiceNow is empowering these institutions to create great and sustainable citizen experiences.

Live with Gary Neville. Hear the story of Neville’s journey from celebrated professional athlete to successful businessman. You’ll have the opportunity to ask him questions about his legendary career playing for Manchester United and England’s national team.