Knowledge 2021 sessions COOs won’t want to miss

Calling all COOs! Knowledge 2021 is right around the corner with an exciting lineup of speakers, sessions, and keynotes.

Here are a few great sessions you won’t want to miss:

The Knowledge Opening Keynote: Workflow your world, by ServiceNow CEO Bill McDermott, explores why workflows are critical doorways to long-term business success.

NHS Scotland protects citizens in the fight against COVID-19. NHS Scotland has tirelessly battled COVID-19. ServiceNow has enabled the Contact Tracing team’s work in the day-to-day management of more than 1.5 million test results and is also now supporting the Scottish government’s ambitions to provide the COVID vaccine to citizens.

Fireside chat: Empowering The American Rescue Plan. The American Rescue Plan offers federal, state, and local government agencies resources to restore communities. This Think Big session shows how ServiceNow is empowering these institutions to create great and sustainable citizen experiences.

Under Armor & change management: From the minor league to the major league. Learn how Under Armour’s change management process and workflows enabled the org to transition from a “get it done,” startup mentality.

Roche: Transforming people and culture. Roche is undergoing a transformation at the operational and cultural level to boost efficiency and effectiveness. In this session, Roche covers the Roche One principle, which aims to remove silos and ease access to internal resources.

Creating an inclusive workplace. Research tells us that diversity, inclusion, and belonging are no longer “nice to haves” but rather business imperatives. Join ServiceNow Chief Customer & Partner Officer Lara Caimi for this Think Big session with Accenture CIO Penelope Prett to discuss promoting an inclusive workplace and an accepting corporate culture.

PepsiCo: A transformation that will create more smiles with every sip and every bite. PepsiCo operates 23 $1 billion brands in more than 200 countries. In this session, execs from PepsiCo discuss how they are transforming their employees’ experiences.

Agile at scale: A transformation journey leveraging SAFe. Assurant has used Agile across the organization with SAFe. Learn about their Agile transformation story and the benefits of their ADO integration.

Racism in the workplace: How technology can help transform organizations. Many companies tout an increasingly diverse workforce but often fail to build cultures that respect, maintain, and leverage the benefits of diverse work environments. In this Think Big session, professor Courtney Cogburn, a leading expert on structural and cultural racism, talks with ServiceNow’s Vanessa Smith about strategies for reimagining organizations, cultural transformation, and moving beyond implicit bias.

Stories as diverse as America: A conversation with Soledad O’Brien. ServiceNow’s Nick Tzitzon sits down with O’Brien for a candid Think Big session about her own story, how she’s using her platform to inspire conversations about race, diversity, and social justice, and her thoughts on what leaders can do to better integrate diversity into their organizations.