Self-Assessment

The COVID-19 stress test

How does your organization perform under stress?

A comprehensive data analysis of Now Platform users during COVID-19 shows that organizations that are more digitally mature are also more resilient in times of crisis.

Facing a COVID-induced surge in unexpected HR, IT, and customer service workloads, organizations that have digitized and integrated more of their workflows outperformed digital laggards in several operational areas. Leaders managed larger case volumes, improved service quality, and shortened resolution times compared to industry peers still in the early stages of digital transformation, the analysis shows.

And, the most digitized organizations also report higher revenue growth and smaller operating margins.

[Read also: Digital leaders outperform in the COVID-19 era]

How did your organization perform relative to peers as the pandemic struck—and how can you remain competitive? Answer these five questions to find out if you’re a digital leader in the midst of stress, and what it takes to become one.

Quiz
What's your Digital Transformation Index?

1 of 5

To what extent do you have an enterprise-wide digital workflow platform in place for:

IT services for your business
IT operations
Employee experience
Customer experience
2 of 5

What percent of your total employees are actively using an enterprise-wide digital platform that integrates and automates workflows?

3 of 5

What percent of business services are processed through an enterprise-wide digital platform that automates workflows?

Employee / HR Cases
Customer Services Cases
IT Incidents and Requests
Knowledge Base views
4 of 5

Have you created any custom applications in your business? If so, what percent of those applications are integrated into an enterprise-wide digital platform?

5 of 5

5. How have you integrated other systems (i.e. HR or customer service system) into an enterprise-wide platform? What percent are integrated?

Your results:
You're a beginner

Who are Digital Leaders?

They are organizations that are maximizing their technology investments by increasing the number of workflows digitized, from IT to enterprise services and beyond. They integrate experiences across the entire enterprise.

Digital leaders have harnessed a unified and connected digital platform to drive these key transformation imperatives:

  • Smooth intake and great engagement
  • Simplified and efficient processes
  • Faster onboarding and access to information
  • Protect privacy and ensure compliance

Talk to us to find out more about how you can advance your digital leadership.

Your results:
You're middle of the road

Who are Digital Leaders?

They are organizations that are maximizing their technology investments by increasing the number of workflows digitized, from IT to enterprise services and beyond. They integrate experiences across the entire enterprise.

Digital leaders have harnessed a unified and connected digital platform to drive these key transformation imperatives:

  • Smooth intake and great engagement
  • Simplified and efficient processes
  • Faster onboarding and access to information
  • Protect privacy and ensure compliance

Talk to us to find out more about how you can advance your digital leadership.

Your results:
You're a leader

Who are Digital Leaders?

They are organizations that are maximizing their technology investments by increasing the number of workflows digitized, from IT to enterprise services and beyond. They integrate experiences across the entire enterprise.

Digital leaders have harnessed a unified and connected digital platform to drive these key transformation imperatives:

  • Smooth intake and great engagement
  • Simplified and efficient processes
  • Faster onboarding and access to information
  • Protect privacy and ensure compliance

Talk to us to find out more about how you can advance your digital leadership.