Is your business built resilient? It’s an important question business leaders must ask today in the wake of the COVID-19 pandemic. Our research indicates that organizations in the strongest position are those that have digitized workflows on a single enterprise platform.
Researchers at ESI ThoughtLab created a maturity model based on a survey of 600 C-level executives to examine the progress organizations are making in platform technology and the benefits they are deriving. The model considers 11 key dimensions to determine whether an organization is a beginner, intermediate, or leader. Dimensions include whether workflows are integrated, workers are equipped with the right digital skills, and if platforms are designed for the cloud.
The top-performing companies, roughly 25% of the survey pool, are more likely to report higher revenues, better decision-making and risk management, increased customer satisfaction, and greater shareholder value. Answer six quick questions below to learn more about your maturity level.