Self-Assessment

Is your business built resilient?

Take the quiz to learn if your organization is ready for what’s ahead

Is your business built resilient? It’s an important question business leaders must ask today in the wake of the COVID-19 pandemic. Our research indicates that organizations in the strongest position are those that have digitized workflows on a single enterprise platform.

Researchers at ESI ThoughtLab created a maturity model based on a survey of 600 C-level executives to examine the progress organizations are making in platform technology and the benefits they are deriving. The model considers 11 key dimensions to determine whether an organization is a beginner, intermediate, or leader. Dimensions include whether workflows are integrated, workers are equipped with the right digital skills, and if platforms are designed for the cloud.

The top-performing companies, roughly 25% of the survey pool, are more likely to report higher revenues, better decision-making and risk management, increased customer satisfaction, and greater shareholder value. Answer six quick questions below to learn more about your maturity level.

Quiz
Is your business built resilient?

What is your role?

How much progress has your organization made in developing the following areas of a digital platform?

1. Overall progress on digital enterprise platform
2. Equipping workers with the right digital skills
3. Integration of workflows across the organization
4. Aligning business models with new digital platform
5. Building an immersive and personalized customer experience
6. Integration of data, permitting cross-departmental access to data

Your score:
You're a beginner

How all organizations rank

Beginner organizations have hard work— and great rewards— ahead of them. While they spend less per year on digitization than leaders, as a percentage of total spending, they actually spend more. It’s time for you to make the most of your budgets, and gain confidence in the value that digitized workflows will create for your organization. To be sure, beginners face significant organizational and technical challenges ahead. Changing processes and bringing people onboard is hard work. However, based on the reported experiences of leader-level organizations, beginners have dramatic returns on investment ahead if they stay the course and build strong digital competencies.

Your score:
As an intermediate, you're well on your way

How all organizations rank

Intermediate organizations have set the critical groundwork for future growth, but might not be reaping the benefits of things like data integration, cross-functional management, and software deployment. Moderate investment hasn’t stopped Intermediates from making good progress toward digitization, with the most progress in cloud-based, open platforms designed to accelerate collaboration and integration, followed by enterprise-wide use of robotic process automation and artificial intelligence. Intermediates are most likely to say that the key challenge standing in the way of developing an integrated digital enterprise platform is developing and acquiring new skills and talent. Intermediates shouldn’t be discouraged by this and other challenges–you are well on your way!

Your score:
Well done. You're a Leader!

How all organizations rank

You see a significant performance boost, with more than 70% of leader organizations enjoying significant performance lifts from cloud-based open platforms, robotic process automation, artificial intelligence, and equipping workers with the right digital skills. More than half, 60%, of members of the leader group are reaping large dividends from building a personalized customer experience and aligning business models with digital platforms. Leaders excel by forming digital and business teams deeply familiar with the process, analyzing customer needs and behaviors, and creating pilots to confirm gains. However, there are areas where you could do more, such as working with employees to understand their concerns and making sure the underlying processes are in good shape before automating them.

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Contact Us

Have questions? Schedule a meeting with us.

We'll connect you with a senior executive at ServiceNow, experienced in advising C-level business leaders on workflow digitization.