Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.

CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility

Knowledge 2021 sessions CCOs won’t want to miss


Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives

Realize value

Over the next few years, CCOs must branch out beyond customer care to drive business agility.

CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise
future of work

How to make WFH work for everyone

A conversation on the future of work with Stanford economist Nicholas Bloom

Digital leaders outperform in the COVID-19 era

ServiceNow user data shows the business value of digital transformation


Is your business built resilient?

Take the self-assessment to learn if your organization is ready for what's ahead

Are you an innovation leader?

Take the self-assessment to see how your organization stacks up

Competitive intelligence

AI for customers

Machine intelligence is shifting customer service from reactive to proactive
Large organizations were able to improve business agility to successfully pivot during COVID.

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses

Merging EX and CX can drive growth

5 strategies to build an experience-driven organization

Art of the possible

Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology
Businesses investing heavily in AI and automation show positive results in job and sales growth.

Return on AI

Companies that invest heavily in AI and automation are seeding job and market growth