C-Suite Center

Insights and resources for business executives
Digital workflows are enabling more connections between customer and employee experience, creating experience management.

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both
By Laura Rich, Workflow contributor

Workflow Quarterly

The Total Experience Issue

How digital workflows empower customers and employees
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Self-Assessment

Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives

Realize value

future of work

How to make WFH work for everyone

A conversation on the future of work with Stanford economist Nicholas Bloom

Digital leaders outperform in the COVID-19 era

ServiceNow user data shows the business value of digital transformation
By Chris Dowse
Executives should prioritize agile leadership strategies to drive greater business growth.

Why agile leadership should be your top priority

Getting to ‘yes’ faster is good. Getting to it smarter through agility is the difference-maker.
By Gina Mastantuono, CFO at ServiceNow

A CHRO roadmap for digitizing the employee experience

A Q&A with ServiceNow’s VP of global talent Shane Driggers

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees

5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.
By Lara Caimi

CEOs lag in digital EX—but the onus is on the C-Suite

CHROs and other execs need to better communicate EX priorities—and big-time results

Self-assessment

Is your business built resilient?

Take the self-assessment to learn if your organization is ready for what's ahead

CIOs must innovate the employee experience

Take the quiz to identify how CIOs can drive innovation for better employee outcomes

Competitive intelligence

Want great digital experiences? Start with design thinking and low code.

Human-centered design and low-code app development can benefit both employees and customers
By Gregg Aldana

What are the biggest obstacles in digitizing employee experience?

Enterprise leaders identify major challenges—and how to overcome them

Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network
By Dave Wright, chief innovation officer at ServiceNow

Merging EX and CX can drive growth

5 strategies to build an experience-driven organization

Now or never: Why it’s time to digitize employee workflows

Long-term business resilience depends on automating more employee tasks
modern CIO role

The role of a modern CIO

IT chiefs are expected to be more than technologists. The hallmarks of success today are C-suite relationships, a customer mindset and workflow digitization
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Art of the possible

GPT-3, the powerful new NLP model, shows promise to enhance language automation for enterprises.

Can new machine learning model GPT-3 change AI for business?

A powerful new NLP tool is opening up language-based AI applications for the enterprise
By Christopher Null, Workflow contributor
Businesses investing heavily in AI and automation show positive results in job and sales growth.

Return on AI

Companies that invest heavily in AI and automation are seeding job and market growth
By Dan Tynan, Workflow contributor
Large organizations were able to improve business agility to successfully pivot during COVID.

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses
Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology
By Riva Froymovich, former editor of Workflow Quarterly

Above board: Securing boardroom approval during COVID-19

Have a simple plan for resilient employee and customer experiences to secure board approval

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector
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