Mandate for 2021: Become an experience-driven organization

Companies that deliver great digital experiences for employees and customers alike are in the best position to win

Editor's Letter

Welcome to The Experience Issue

Employee and customer experiences are two sides of one coin


Does your employee experience support revenue goals?

Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.


Why CEOs should double down on digitizing employee experience

Digital EX is one of the most cost-effective strategies for boosting productivity and job satisfaction

Where CIOs should invest to improve digital experiences

CIOs can make big strides for employees, and with top-line growth, by investing more in key technologies

Roundtable: What are the biggest obstacles in digitizing employee experience?

Enterprise leaders identify major challenges—and how to overcome them


Are you an innovation leader?

See how your organization stacks up

CIOs must innovate the employee experience

Take the quiz to identify how CIOs can drive innovation for better employee outcomes

Realize value

A CHRO roadmap for digitizing the employee experience

A Q&A with ServiceNow’s VP of global talent and acting CHRO Shane Driggers

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees

5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.

CEOs trail C-Suite in prioritizing digital experiences

CHROs and other execs need to better communicate EX priorities—and big-time results

Have questions? Schedule a meeting with us.

We'll connect you with a senior executive at ServiceNow, experienced in advising C-level business leaders on workflow digitization.

Competitive intelligence

Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network

5 capabilities to build an experience-driven organization

How companies can drive growth by merging EX and CX efforts 

Now or never: Why it’s time to digitize employee workflows

Long-term business resilience depends on automating more employee tasks

Art of the possible

Anita Sands on what a COVID-era boardroom expects of you

Have a simple plan for resilient employee and customer experiences to secure board approval

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector