Why CEOs should double down on digitizing employee experience

Digital EX is one of the most cost-effective strategies for boosting productivity and job satisfaction

Editor's Letter

Welcome to The Experience Issue

Employee and customer experiences are two sides of one coin

Self-Assessment

Does your employee experience support revenue goals?

Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.

Research


Mandate for 2021: Become an experience-driven organization

Companies that deliver great digital experiences for employees and customers alike are in the best position to win

CEOs trail C-Suite in prioritizing digital experiences

CHROs and other execs need to better communicate EX priorities—and big-time results

What should CEOs demand of their CIOs?

Research shows that CIO-led innovation takes more more than picking the right technology

The Work Survey

ServiceNow's global survey of C-Suite leaders and employees reveals new ways of working that will last beyond COVID-19

Realize value


5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees

Self-Assessment

Are you an innovation leader?

See how your organization stacks up

Contact Us

Have questions? Schedule a meeting with us.

We'll connect you with a senior executive at ServiceNow, experienced in advising C-level business leaders on workflow digitization.

Competitive intelligence


Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network

CEOs can’t delegate away innovation

Few chief executives are changing how their organizations do business, but transformation leadership from the top can yield real change

Inside Scotland’s fight against COVID-19

How a contact tracing app helped the country re-open while keeping its people safe

Art of the possible


How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Anita Sands on what a COVID-era boardroom expects of you

Have a simple plan for resilient employee and customer experiences to secure board approval