CEO Center

Insights and resources for chief executives
Digital workflows are enabling more connections between customer and employee experience, creating experience management.

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both
By Laura Rich, Workflow contributor

Workflow Quarterly

The Total Experience Issue

How digital workflows empower customers and employees
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Self-Assessment

Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives

Realize value

employee experience design

Mastering the art of employee experience design

As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
By Daniel Terdiman, Workflow contributor
GPT-3, the powerful new NLP model, shows promise to enhance language automation for enterprises.

Can new machine learning model GPT-3 change AI for business?

A powerful new NLP tool is opening up language-based AI applications for the enterprise
By Christopher Null, Workflow contributor
Executives should prioritize agile leadership strategies to drive greater business growth.

Why agile leadership should be your top priority

Getting to ‘yes’ faster is good. Getting to it smarter through agility is the difference-maker.
By Gina Mastantuono, CFO at ServiceNow

Mandate for 2021: Become an experience-driven organization

Companies that deliver great digital experiences for employees and customers alike are in the best position to win
future of work

How to make WFH work for everyone

A conversation on the future of work with Stanford economist Nicholas Bloom

Digital leaders outperform in the COVID-19 era

ServiceNow user data shows the business value of digital transformation
By Chris Dowse

Digital workflows double revenue growth, as employee engagement grows

Higher levels of automation correspond with happier, more productive, and more creative employees

Self-assessment

Is your business built resilient?

Take the self-assessment to learn if your organization is ready for what's ahead

Are you an innovation leader?

Take the self-assessment to see how your organization stacks up

Competitive intelligence

CEOs can’t delegate away innovation

Few chief executives are changing how their organizations do business, but transformation leadership from the top can yield real change
Large organizations were able to improve business agility to successfully pivot during COVID.

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses
By Riva Froymovich, former editor of Workflow Quarterly
A CEO’s secret to success is fostering business agility by developing a scalable agile framework

The secret to leadership success: fostering business agility

CEOs driven by speed more likely to create great experiences and drive productivity
By Paul Hardy, executive strategist, Chief Innovation Office at ServiceNow

Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network
By Dave Wright, chief innovation officer at ServiceNow

The Work Survey

ServiceNow's global survey of C-Suite leaders and employees reveals new ways of working that will last beyond COVID-19
Read now

What should CEOs demand of their CIOs?

Research shows that CIO-led innovation takes more more than picking the right technology

Art of the possible

What are the biggest obstacles in digitizing employee experience?

Enterprise leaders identify major challenges—and how to overcome them
By David Rand, Workflow contributor

Want great digital experiences? Start with design thinking and low code.

Human-centered design and low-code app development can benefit both employees and customers
By Gregg Aldana
Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology
Businesses investing heavily in AI and automation show positive results in job and sales growth.

Return on AI

Companies that invest heavily in AI and automation are seeding job and market growth
By Dan Tynan, Workflow contributor

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy

Above board: Securing boardroom approval during COVID-19

Have a simple plan for resilient employee and customer experiences to secure board approval
See all C-Suite content