A CHRO roadmap for digitizing the employee experience

A Q&A with ServiceNow’s VP of global talent and acting CHRO Shane Driggers

Editor's Letter

Welcome to The Experience Issue

Employee and customer experiences are two sides of one coin


Does your employee experience support revenue goals?

Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.


5 capabilities to build an experience-driven organization

How companies can drive growth by merging EX and CX efforts 

Roundtable: What are the biggest obstacles in digitizing employee experience?

Enterprise leaders identify major challenges—and how to overcome them

Six steps to ease process and workflow automation

What a group of ethnographers learned studying workplaces, and the challenges of digital transformation 

The Work Survey

ServiceNow's global survey of C-Suite leaders and employees reveals new ways of working that will last beyond COVID-19

Realize value

Making work, work better for everyone

Digital workflows can deliver reduced stress, greater flexibility, increased confidence and pride in work for employees

How employees feel when workflows are digitized

Watch interviews with workers from two very different organizations, and what happened when automation changed their jobs

5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.

Have questions? Schedule a meeting with us.

We'll connect you with a senior executive at ServiceNow, experienced in advising C-level business leaders on workflow digitization.

Competitive intelligence

Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network


Are you an innovation leader?

See how your organization stacks up

Art of the possible

employee service delivery

Why employee service delivery matters

Platforms that streamline employee services can boost productivity and deliver better experiences at work

Anita Sands on what a COVID-era boardroom expects of you

Have a simple plan for resilient employee and customer experiences to secure board approval

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy