Now or never: Why it’s time to digitize employee workflows

Long-term business resilience depends on automating more employee tasks

Editor's Letter

Welcome to The Experience Issue

Employee and customer experiences are two sides of one coin

Self-Assessment

Does your employee experience support revenue goals?

Every organization has an experience—but few are optimized to deliver real business results. Take this self-assessment to learn how you rank against peers.

Research


Where CIOs should invest to improve digital experiences

CIOs can make big strides for employees, and with top-line growth, by investing more in key technologies

3 ways CIOs can take the lead in designing the post-pandemic employee experience

New research shows CIOs can create competitive edge by digitizing employee experiences, but peer collaboration is critical

How CIOs advance workflow digitization

A guide to crafting a digital strategy that will make work better

The role of a modern CIO

IT chiefs are expected to be more than technologists

CIOs are focusing less on tech, and more on teamwork

Under stress, employees must be at the center of the strategy

Realize value


Most CIOs rely on workflow automation to drive employee performance

Digitization relies on great vendor relationships

Digital workflows require CIOs to build effective partnerships inside and outside their organizations

5 principles for business leaders to realize value

The pandemic has forced companies to work differently. Here are 5 ways leaders can extend those innovations to create a new work paradigm.

More workflows result in more customers and happier employees

Have questions? Schedule a meeting with us.

We'll connect you with a senior executive at ServiceNow, experienced in advising C-level business leaders on workflow digitization.

Competitive intelligence


Employee engagement dropping? Invest in a better experience

As workers juggle expanding responsibilities amid COVID, employers build a support network

How ServiceNow improved its employee experience

Three steps to creating a digital, personalized, and omni-channel experience

Inside Scotland’s fight against COVID-19

How a contact tracing app helped the country re-open while keeping its people safe

Art of the possible


employee service delivery

Why employee service delivery matters

Platforms that streamline employee services can boost productivity and deliver better experiences at work

Anita Sands on what a COVID-era boardroom expects of you

Have a simple plan for resilient employee and customer experiences to secure board approval

How can CIOs influence change? 

Teri Takai shares advice on how to win support, digitize workflows, and transform organizations in the public sector

How do you create the best customer and employee experiences? 

Robert Half’s CDO on using artificial intelligence to build empathy