Democratizing code Low-code tools empower citizen developers and enable innovation at scale By Chris Bedi, CIO at ServiceNow
Workflow Quarterly The Total Experience Issue How digital workflows empower customers and employees Read Now
Self-Assessment Business agility: Is your organization poised to pivot? Rank your plans and progress against 200 other C-suite executives
The case for merging customer and employee experience Treating CX and EX as a unified discipline offers advantages to companies who excel at both By Laura Rich, Workflow contributor
CIOs are focusing less on tech, and more on teamwork Under stress, employees must be at the center of the strategy By Dan Tynan, Workflow contributor
Digital leaders outperform in the COVID-19 era ServiceNow user data shows the business value of digital transformation By Chris Dowse
How to make WFH work for everyone A conversation on the future of work with Stanford economist Nicholas Bloom
Article Did CIOs’ digital innovations boost business agility? CIOs plan to increase investment in digital platforms, integration, risk management By Evan Ramzipoor, Workflow contributor
CIOs and the post-pandemic employee experience Digitizing employee experiences is key, but so is earning executive-peer buy in, a new survey shows
CIOs must innovate the employee experience Take the quiz to identify how CIOs can drive innovation for better employee outcomes
Employee engagement dropping? Invest in a better experience As workers juggle expanding responsibilities amid COVID, employers build a support network By Dave Wright, chief innovation officer at ServiceNow
How ServiceNow improved its employee experience Three steps to creating a digital, personalized, and omni-channel experience
Where digital experience dollars see the best ROI CIOs can make big strides for employees, and with top-line growth, by investing more in key technologies By Christine Kent, Workflow contributor
Large organizations are more agile than you think Breaking dogma, $5B+ companies proved more adept at pivoting businesses By Riva Froymovich, former editor of Workflow Quarterly
Digitalization is the key to enterprise agility CIOs have a golden opportunity. Will they take it? By Jessica Constantinidis
What are the biggest obstacles in digitizing employee experience? Enterprise leaders identify major challenges—and how to overcome them
How do you create the best customer and employee experiences? Robert Half’s CDO on using artificial intelligence to build empathy
Why employee service delivery matters Platforms that streamline employee services can boost productivity and deliver better experiences at work
Return on AI Companies that invest heavily in AI and automation are seeding job and market growth By Dan Tynan, Workflow contributor
How do you create the best customer and employee experiences? Robert Half’s CDO on using artificial intelligence to build empathy
How CIOs advance workflow digitization A guide to crafting a digital strategy that will make work better
