Companies investing in total digital experience stand to make more progress than those that don’t.

Study: COOs prioritize both customer and employee experience

They are less likely to see external benefits, compared to C-suite peers

Workflow Quarterly

The Total Experience Issue

How digital workflows empower customers and employees


Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives

Realize value

GPT-3, the powerful new NLP model, shows promise to enhance language automation for enterprises.

Can new machine learning model GPT-3 change AI for business?

A powerful new NLP tool is opening up language-based AI applications for the enterprise
Digital workflows are enabling more connections between customer and employee experience, creating experience management.

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both

Digital leaders outperform in the COVID-19 era

ServiceNow user data shows the business value of digital transformation
COOs are now more likely than peers to invest in digital technology that improves business agility.

COOs turn their focus to workflow automation

During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology


Are you an innovation leader?

Take the self-assessment to see how your organization stacks up

Is your business built resilient?

Take the self-assessment to learn if your organization is ready for what's ahead

Competitive intelligence

Operational resilience is the new C-suite KPI

The next crisis is coming. Here’s how to make sure your organization is prepared
Does AI and process automation truly pose a threat to job growth?

Automation and the ‘winner take most’ effect

A conversation with author and researcher Erik Brynjolfsson
Learn how to manage the needs of the future of work, a hybrid work model of remote and in-office.

Managing the thornier future-of-work issues

A conversation with Erik Brynjolfsson and Nicholas Bloom
This 3-step primer can help COOs improve their agile frameworks and business agility.

Agile frameworks can help COOs weather the pandemic’s next stage

A three-step primer for pulling off a digital transformation

Art of the possible

Return to workplace blueprint

ServiceNow shares its 6-step plan for how it will reopen offices
Businesses investing heavily in AI and automation show positive results in job and sales growth.

Return on AI

Companies that invest heavily in AI and automation are seeding job and market growth
Large organizations were able to improve business agility to successfully pivot during COVID.

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses