COO Center

Insights and resources for business leaders
To avoid stagnant business performance, COO responsibilities must continue to drive business agility

COOs are emerging leaders in advancing business agility

Responsibilities are growing as pandemic continues and COOs see business performance stagnate

Knowledge 2021 sessions COOs won’t want to miss

Self-Assessment

Business agility: Is your organization poised to pivot?

Rank your plans and progress against 200 other C-suite executives

Realize value

COOs are now more likely than peers to invest in digital technology that improves business agility.

COOs turn their focus to workflow automation

During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology
By Evan Ramzipoor, writer
future of work

How to make WFH work for everyone

A conversation on the future of work with Stanford economist Nicholas Bloom

Digital leaders outperform in the COVID-19 era

ServiceNow user data shows the business value of digital transformation
By Chris Dowse

Self-assessment

Are you an innovation leader?

Take the self-assessment to see how your organization stacks up

Is your business built resilient?

Take the self-assessment to learn if your organization is ready for what's ahead

Competitive intelligence

This 3-step primer can help COOs improve their agile frameworks and business agility.

Agile frameworks can help COOs weather the pandemic’s next stage

A three-step primer for pulling off a digital transformation
By Nerys Mutlow
Learn how c-suite executives are successfully scaling agile frameworks and business agility during COVID.

Business agility rose during the pandemic

Data-based tips for CxOs to improve agility across people, process, and technology
By Riva Froymovich, former editor of Workflow Quarterly

Operational resilience is the new C-suite KPI

The next crisis is coming. Here’s how to make sure your organization is prepared
Does AI and process automation truly pose a threat to job growth?

Automation and the ‘winner take most’ effect

A conversation with author and researcher Erik Brynjolfsson

Art of the possible

Large organizations were able to improve business agility to successfully pivot during COVID.

Large organizations are more agile than you think

Breaking dogma, $5B+ companies proved more adept at pivoting businesses
Businesses investing heavily in AI and automation show positive results in job and sales growth.

Return on AI

Companies that invest heavily in AI and automation are seeding job and market growth

Return to workplace blueprint

ServiceNow shares its 6-step plan for how it will reopen offices
See all C-Suite content