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  • All Articles
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    Customer experience
    Converting vaccines into vaccinations There’s a better, faster way to distribute vaccines AI for customers View all
    Employee experience
    Mastering the art of employee experience design Digital transformation in the field Top digital job skills for 2021 View all
    IT transformation
    5 steps to a more perfect—and digital—union Top enterprise tech trends for 2021 AI for the people View all
    Security & risk
    Rethinking operational risk How to reopen government offices safely A framework for reopening View all
    Column
    Converting vaccines into vaccinations
    Column
    There’s a better, faster way to distribute vaccines
    Article
    Now or never: Why it’s time to digitize employee workflows
    View all
    Column
    Converting vaccines into vaccinations
    Column
    There’s a better, faster way to distribute vaccines
    Article
    AI for customers
    View all
    Article
    Mastering the art of employee experience design
    Article
    Digital transformation in the field
    Roundtable
    Top digital job skills for 2021
    View all
    Column
    5 steps to a more perfect—and digital—union
    Roundtable
    Top enterprise tech trends for 2021
    Column
    AI for the people
    View all
    Article
    Rethinking operational risk
    Column
    How to reopen government offices safely
    Column
    A framework for reopening
    View all
    Solving the ‘last mile’ of vaccine delivery is the biggest workflow challenge ever
    Digital workflows can help solve one of the biggest logistical challenges ever
    Long-term business resilience depends on automating more employee tasks
    Solving the ‘last mile’ of vaccine delivery is the biggest workflow challenge ever
    Digital workflows can help solve one of the biggest logistical challenges ever
    Machine intelligence is shifting customer service from reactive to proactive
    employee experience design
    As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
    COVID-19 forced field service organizations to embrace digital, and they’re not going back
    Companies need to fill critical talent gaps to sustain the longer-term shift to remote work
    Government services should be as easy to use as Netflix. Why aren’t they?
    With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets
    How artificial intelligence can help government deliver better, more responsive services
    operational risk
    A new crisis brings new threats
    Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.
    returning to workplace safely
    Human and tech considerations for a safe return to the workplace
  • Guides
    Theme
    Modern IT business management Customer experience in telecom The future of software asset management View all
    Industry
    Improving field efficiency and safety Building modern digital organizations Modernizing telecom platforms View all
    Region
    Employee experience amid a global pandemic Customer experience in the new normal View all
    Workflow Guide
    Modern IT business management
    Workflow Guide
    Customer experience in telecom
    Workflow Guide
    The future of software asset management
    View all
    Workflow Guide
    Improving field efficiency and safety
    Workflow Guide
    Building modern digital organizations
    Workflow Guide
    Modernizing telecom platforms
    View all
    Workflow Guide
    Employee experience amid a global pandemic
    Workflow Guide
    Customer experience in the new normal
    View all
    Ideas and resources for the future of ITBM
    Insights and resources for industry leaders
    Ideas and resources for the future of SAM
    Ideas and resources for service leaders
    Ideas and resources for transforming service providers
    Ideas and resources for telecommunications leaders
    Insights and resources for leaders in EMEA
    A Workflow Guide for EMEA business leaders
  • Learn
    Learn
    What is IT asset management? What is Platform as a service? Digital transformation View all
    Crash Courses
    How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all
    What is IT asset management? What is Platform as a service? Digital transformation View all
    How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all
    Learn
    What is IT asset management?
    With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
    Learn
    What is Platform as a service?
    The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
    Learn
    Digital transformation
    What digital transformation actually means for business today, and why it is so important
    Advanced data tools and platforms can turn insights into action
    Strategies that prepare workers from different disciplines for the digital age
    Key strategies for helping CIOs succeed in the work-from-anywhere era
  • C-Suite
    C‑Suite Center
    CEO Center CIO Center CHRO Center View all
    CEO Center CIO Center CHRO Center View all
    Insights and resources for chief executives
    Insights and resources for IT leaders
    Insights and resources for talent leaders
  • Magazine

Crash Courses


Crash Course

How to maximize the impact of data analytics

Advanced data tools and platforms can turn insights into action
Boost your ROI with data analytics Goodbye data silos, hello ‘self-service’ analytics What good looks like A new finish line for AI in organizations Analytics translators: The new heroes of data science

Crash Course

How to upgrade digital skills across the enterprise

Strategies that prepare workers from different disciplines for the digital age
Show me your badges HR skills get a makeover Teaching up Upskilling IT in the COVID era

Crash Course

How to build long-term IT resilience

Key strategies for helping CIOs succeed in the work-from-anywhere era
How to bolster IT resilience, before the next crisis Digital skills get a jump start A pandemic opportunity for CIOs Rethinking operational risk

Crash Course

Digital transformation across industries

Evidence from four major industries shows that the formula for success varies by sector
How industries transform Why banks need stronger digital foundations Digital government gets real How information transparency can improve healthcare Inside Swisscom’s move to the cloud

Crash Course

A new model for HR

Strategies for turning human resources teams into a strategic force
Welcome, virtual interns! HR gets Agile The ideal CHRO resume Building a better workplace HR skills get a makeover
HR teams

Crash Course

Putting AI to work in the enterprise

Strategies for achieving business results with machine intelligence
Developing an AI strategy: 7 essential ideas Can your AI explain itself? Want a high-performing team? Add AI AI comes to IT Ops Does your company need an AI council?
Ai use cases

Crash Course

How to close critical skills gaps

Creative strategies are helping companies find talent
Earn and learn Work in transition Train to win The gift of knowledge: 7 skills for 2019
how to close critical skills gaps

Crash Course

How to build a mobile-first enterprise

Mobile technologies and digital workflows let people work the way they want
The mobile enterprise Business apps need a redesign How to build safe, elegant business apps How to build great mobile apps
Mobile enterprise Workflow guide
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