Digital tools are reinventing government services

Public sector CIOs are using them to shred bureaucratic red tape and streamline the citizen experience

digital tools in government

If the pandemic has delivered one lesson to leaders of government agencies, it’s that digital infrastructure and services are no longer optional, they’re imperative.

The operational difficulties they have faced during the pandemic, from distributing unemployment claims and PPP loans to managing the logistics of vaccinations, have forced governments at every level to reimagine how they work and serve citizens. In this Crash Course, we show how different types of public agencies can approach that challenge using digital tools.