Column

Transforming telecoms: Simpler systems, smarter workflows

The pandemic has upped the ante for great CX

Column

Three things telecoms need to do to thrive in the next five years

The need for great CX is more important than ever

Article

How CX will change how telecoms do business

Putting the focus on customer satisfaction — not just faster network services

Column

Taking the leap: How COVID-19 made telecom firms think differently

How telecoms are transforming to meet pandemic challenges

Column

Converting vaccines into vaccinations

Solving the ‘last mile’ of vaccine delivery is the biggest workflow challenge ever

Column

There’s a better, faster way to distribute vaccines

Digital workflows can help solve one of the biggest logistical challenges ever

Article

AI for customers

Machine intelligence is shifting customer service from reactive to proactive

Article

By the numbers: Where telecoms lead with platform adoption

Survey shows many carriers have embraced digital platforms

Article

Customer experience is the next frontier in telecom

Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy

Article

Survey: Telecoms embrace digital CX

Carriers are investing heavily to deliver modern customer experiences