Podcast
Los Angeles CIO Ted Ross on the power of people-centered tech
How the pandemic helped city leaders in America’s second-largest metro raise their digital IQ
Customer experience
Exploring how intelligent platforms, built around people, are helping create great experiences for customers.
Column
Remote learning needs a better ‘customer experience’
The pivot to virtual instruction hasn’t worked for all students. Here’s what higher education institutions can do to improve.
Q&A
Why AT&T is betting on digital simplicity
Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain
Analyst Report
The workflow revolution
How Aussies live and work now
Healthcare
The future of health
Workflow solutions to public health challenges
Government
Tech to restore trust
The future of citizen services
Q&A
Why telecoms need to centralize digital ops
A conversation with Accenture’s Peters Suh
Q&A
The undeniable impact of employee experience on customer experience
Understanding EX’s impact on CX can help support organizations thrive
Column
Citizen development in the real world
With proper guidance from IT, non-coders can help drive innovation across the organisation
Column
The app economy drives user experience
How 3 companies used modern apps to deliver great experiences for employees and customers
Column
Workflows are integral to great UX
They can deliver great customer and employee experiences, and make innovation easier to drive
Column
How to succeed in the experience economy
Businesses that want to be successful need to view CX and EX as aspects of a complete experience strategy
Article
The case for merging customer and employee experience
Treating CX and EX as a unified discipline offers advantages to companies who excel at both