Q&A

Sustainability as corporate opportunity

A conversation with EY’s Dr. Scott Mason
Scott Mason sustainability
Citizen experience driving public sector digital transformation

Column

Reinvent government, one workflow at a time

Before they can consumerize the citizen experience, government CIOs need to digitize service workflows
Government Digital Transformation

Column

Digital government gets real

COVID-19 may be the spark that ignites digital transformation in the public sector
digital bank

Column

Executives respond to a new banking landscape

Changes in consumer behavior are putting a spotlight on digitization

Column

How COVID-19 is sparking innovation in customer experience

Insights from leaders in telco, banking, retail, and beyond
human-machine teaming

Roundtable

Best examples of human-machine teaming

Enterprise tech leaders weigh in on how people can partner most productively with AIs, bots, and algorithms

Chatbots with a human touch

In financial services, smarter and more personalized bots are winning over tough customers
digital payments banking

The digital payments race heats up

Banks are using a shared platform strategy to grab market share
customer journey

Q&A

How to navigate the customer journey

A conversation with customer experience expert Annette Franz
intelligent assistants customer service

Flow State

How to please customers at scale

Lessons from a Missouri magician, customer service guru Shep Hyken