Podcast

Los Angeles CIO Ted Ross on the power of people-centered tech

How the pandemic helped city leaders in America’s second-largest metro raise their digital IQ
Learn what higher education institutions can do to improve remote learning for students.

Column

Remote learning needs a better ‘customer experience’

The pivot to virtual instruction hasn’t worked for all students. Here’s what higher education institutions can do to improve.
Sapna Jain

Q&A

Why AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain
How workflows are paving the way to better work-life balance in Australia.

Analyst Report

The workflow revolution

How Aussies live and work now
Seamless service that improves patient experience is set to redefine Australian healthcare.

Healthcare

The future of health

Workflow solutions to public health challenges
Digitisation of government services has restored trust with Australian citizens.

Government

Tech to restore trust

The future of citizen services
Telecoms need to design and execute digital technology to be centralized to reach growth goals.

Q&A

Why telecoms need to centralize digital ops

A conversation with Accenture’s Peters Suh
Support can excel under difficult conditions in a culture that fosters great employee experiences.

Q&A

The undeniable impact of employee experience on customer experience

Understanding EX’s impact on CX can help support organizations thrive
Citizen developers will play a vital role in driving UX and business transformation in the future.

Column

Citizen development in the real world

With proper guidance from IT, non-coders can help drive innovation across the organisation

Column

The app economy drives user experience

How 3 companies used modern apps to deliver great experiences for employees and customers
Digital workflows are integral to delivering great user experience and driving digital innovation.

Column

Workflows are integral to great UX

They can deliver great customer and employee experiences, and make innovation easier to drive
To remain competitive today, businesses need to develop a complete user experience strategy.

Column

How to succeed in the experience economy

Businesses that want to be successful need to view CX and EX as aspects of a complete experience strategy
Digital workflows are enabling more connections between customer and employee experience, creating experience management.

Article

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both