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Transforming telecoms: Simpler systems, smarter workflows
The pandemic has upped the ante for great CX
Customer experience
Exploring how intelligent platforms, built around people, are helping create great experiences for customers.
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Three things telecoms need to do to thrive in the next five years
The need for great CX is more important than ever
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How CX will change how telecoms do business
Putting the focus on customer satisfaction — not just faster network services
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Taking the leap: How COVID-19 made telecom firms think differently
How telecoms are transforming to meet pandemic challenges
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Converting vaccines into vaccinations
Solving the ‘last mile’ of vaccine delivery is the biggest workflow challenge ever
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There’s a better, faster way to distribute vaccines
Digital workflows can help solve one of the biggest logistical challenges ever
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AI for customers
Machine intelligence is shifting customer service from reactive to proactive
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By the numbers: Where telecoms lead with platform adoption
Survey shows many carriers have embraced digital platforms
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Customer experience is the next frontier in telecom
Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
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Survey: Telecoms embrace digital CX
Carriers are investing heavily to deliver modern customer experiences