How vaccine management is transforming healthcare—and customer service

How the vaccination race will transform CX

Vaccine management sparked a healthcare transformation that could affect the future of healthcare.

Producing and distributing COVID-19 vaccines is a massive workflow challenge. It has raised expectations for better customer experiences in the healthcare industry and many other sectors.

In this episode of ServiceNow’s Industries Podcast, CCW Digital lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow’s GM for healthcare and life sciences, to discuss how digital responses to the pandemic could help shape the future of customer service.

Topics include:

  • Tech-enabled self-service
  • The role of AI and automation in customer service
  • How digital workflows can improve customer experience