Column

Editor’s Letter

Inventing the future of work after COVID-19

Welcome to the new EMEA Workflow Guide! Our first edition presented insights on how the global pandemic was changing customer experiences. In this issue we showcase fresh thinking on employee experience in the post-COVID era.

I feel very lucky to work at ServiceNow, where our HR team have worked tirelessly to ensure employee health. Our well-being has been their top priority. The company has always prided itself on its strong culture and sense of belonging. This still resonates at a time when working from home has become the norm.

Keeping this strong sense of belonging throughout has really helped me feel at ease with the ever-changing external environment. For more on this theme, check out my colleague Sally Sourbron’s article, “Pandemic lessons for HR pros.”

ServiceNow recently released the Work Survey, a global study of COVID-19’s impact on work and the opportunities ahead for business and workforce innovation. Here in EMEA we created a podcast series in which our innovation evangelists discuss the EMEA survey findings with applied futurologist Tom Cheesewright. Tom also contributed a fascinating article on how organisations can successfully transition to a post-COVID world.

This month we also feature stories about how ServiceNow customers are using the Now Platform to pave their own paths back to the workplace. We also present smart perspectives on workplace trends from KPMG’s chief digital officer and EY’s chief customer officer.

I hope these collected insights will help you navigate the emerging future of work.

EBook

The employee experience imperative

The state of the employee service experience, what matters, and what to do about it