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    Customer experience
    Transforming telecoms: Simpler systems, smarter workflows Three things telecoms need to do to thrive in the next five years How CX will change how telecoms do business View all
    Employee experience
    How to make WFH work for everyone The future of work is hybrid How to build empathy in business View all
    IT transformation
    5 steps to a more perfect—and digital—union Top enterprise tech trends for 2021 AI for the people View all
    Security & risk
    Why public CIOs should embrace multi-instance performance The rising threat of privacy debt The growing threat of cloud concentration risk in financial services View all
    Column
    Why public CIOs should embrace multi-instance performance
    Article
    CIOs and the post-pandemic employee experience
    Article
    How CIOs are targeting tech investments
    View all
    Column
    Transforming telecoms: Simpler systems, smarter workflows
    Column
    Three things telecoms need to do to thrive in the next five years
    Article
    How CX will change how telecoms do business
    View all
    Q&A
    How to make WFH work for everyone
    Column
    The future of work is hybrid
    Column
    How to build empathy in business
    View all
    Column
    5 steps to a more perfect—and digital—union
    Roundtable
    Top enterprise tech trends for 2021
    Column
    AI for the people
    View all
    Column
    Why public CIOs should embrace multi-instance performance
    Article
    The rising threat of privacy debt
    Column
    The growing threat of cloud concentration risk in financial services
    View all
    multi instance performance
    Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data
    Digitizing employee experiences is key, but so is earning executive-peer buy in, a new survey shows
    Leaders bet on digitizing critical workflows, a survey shows
    The pandemic has upped the ante for great CX
    The need for great CX is more important than ever
    Putting the focus on customer satisfaction — not just faster network services
    future of work
    A conversation on the future of work with Stanford economist Nicholas Bloom
    hybrid workplace
    I used to think in-person collaboration drove productivity. The pandemic changed my mind.
    empathy in business
    Empathy shouldn’t be a situational response that companies trot out during crises
    Government services should be as easy to use as Netflix. Why aren’t they?
    With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets
    How artificial intelligence can help government deliver better, more responsive services
    multi instance performance
    Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data
    privacy by design
    New privacy regulations and growing security risks are forcing companies to rethink how they manage customer data
    cloud concentration risk
    Cloud service providers offer significant benefits, but financial services companies must avoid outsourcing regulatory duties
  • Guides
    Theme
    Modern IT business management Customer experience in telecom The future of software asset management View all
    Industry
    Improving field efficiency and safety Building modern digital organizations Modernizing telecom platforms View all
    Region
    The modern telecom Employee experience amid a global pandemic Customer experience in the new normal View all
    Workflow Guide
    Modern IT business management
    Workflow Guide
    Customer experience in telecom
    Workflow Guide
    The future of software asset management
    View all
    Workflow Guide
    Improving field efficiency and safety
    Workflow Guide
    Building modern digital organizations
    Workflow Guide
    Modernizing telecom platforms
    View all
    Workflow Guide
    The modern telecom
    Workflow Guide
    Employee experience amid a global pandemic
    Workflow Guide
    Customer experience in the new normal
    View all
    Ideas and resources for the future of ITBM
    Insights and resources for industry leaders
    Ideas and resources for the future of SAM
    Ideas and resources for service leaders
    Ideas and resources for transforming service providers
    Ideas and resources for telecommunications leaders
    The modern telecom
    A Workflow Guide for EMEA telecom leaders
    Insights and resources for leaders in EMEA
    A Workflow Guide for EMEA business leaders
  • Learn
    Learn
    What is data science? What is IT asset management? What is Platform as a service? View all
    Crash Courses
    How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all
    What is data science? What is IT asset management? What is Platform as a service? View all
    How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all
    Learn
    What is data science?
    How data scientists extract value from data to make smarter decisions
    Learn
    What is IT asset management?
    With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
    Learn
    What is Platform as a service?
    The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
    Advanced data tools and platforms can turn insights into action
    Strategies that prepare workers from different disciplines for the digital age
    Key strategies for helping CIOs succeed in the work-from-anywhere era
  • C-Suite
    C‑Suite Center
    CEO Center CIO Center CHRO Center View all
    CEO Center CIO Center CHRO Center View all
    Insights and resources for chief executives
    Insights and resources for IT leaders
    Insights and resources for talent leaders
  • Magazine
Infographic

The ideal CHRO resume

What to look for in a modern HR leader

January 15, 2019
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These days, CHROs can’t just manage hiring and onboarding processes. CHROs need to be strategic leaders who can build teams that advance corporate goals.

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