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    Customer experience
    AI for customers By the numbers: Where telecoms lead with platform adoption Customer experience is the next frontier in telecom View all
    Employee experience
    Mastering the art of employee experience design Digital transformation in the field Top digital job skills for 2021 View all
    IT transformation
    5 steps to a more perfect—and digital—union Top enterprise tech trends for 2021 AI for the people View all
    Security & risk
    Rethinking operational risk How to reopen government offices safely A framework for reopening View all
    Article
    Now or never: Why it’s time to digitize employee workflows
    Article
    CEOs trail C-Suite in prioritizing digital experiences
    Article
    Mastering the art of employee experience design
    View all
    Article
    AI for customers
    Article
    By the numbers: Where telecoms lead with platform adoption
    Article
    Customer experience is the next frontier in telecom
    View all
    Article
    Mastering the art of employee experience design
    Article
    Digital transformation in the field
    Roundtable
    Top digital job skills for 2021
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    Column
    5 steps to a more perfect—and digital—union
    Roundtable
    Top enterprise tech trends for 2021
    Column
    AI for the people
    View all
    Article
    Rethinking operational risk
    Column
    How to reopen government offices safely
    Column
    A framework for reopening
    View all
    Long-term business resilience depends on automating more employee tasks
    CHROs and other execs need to better communicate EX priorities—and big-time results
    employee experience design
    As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
    Machine intelligence is shifting customer service from reactive to proactive
    Survey shows many carriers have embraced digital platforms
    Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
    employee experience design
    As companies rely more on dispersed teams, they need to design ever-better digital employee experiences
    COVID-19 forced field service organizations to embrace digital, and they’re not going back
    Companies need to fill critical talent gaps to sustain the longer-term shift to remote work
    Government services should be as easy to use as Netflix. Why aren’t they?
    With IT budgets still recovering from the pandemic, CIOs will need to make shrewd bets
    How artificial intelligence can help government deliver better, more responsive services
    operational risk
    A new crisis brings new threats
    Millions of federal workers are returning to the office. Here’s what agency leaders need to do to protect them.
    returning to workplace safely
    Human and tech considerations for a safe return to the workplace
  • Guides
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    Modern IT business management Customer experience in telecom The future of software asset management View all
    Industry
    Improving field efficiency and safety Building modern digital organizations Modernizing telecom platforms View all
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    Employee experience amid a global pandemic Customer experience in the new normal View all
    Workflow Guide
    Modern IT business management
    Workflow Guide
    Customer experience in telecom
    Workflow Guide
    The future of software asset management
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    Workflow Guide
    Improving field efficiency and safety
    Workflow Guide
    Building modern digital organizations
    Workflow Guide
    Modernizing telecom platforms
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    Workflow Guide
    Employee experience amid a global pandemic
    Workflow Guide
    Customer experience in the new normal
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    Ideas and resources for the future of ITBM
    Insights and resources for industry leaders
    Ideas and resources for the future of SAM
    Ideas and resources for service leaders
    Ideas and resources for transforming service providers
    Ideas and resources for telecommunications leaders
    Insights and resources for leaders in EMEA
    A Workflow Guide for EMEA business leaders
  • Learn
    Learn
    What is IT asset management? What is Platform as a service? Digital transformation View all
    Crash Courses
    How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all
    What is IT asset management? What is Platform as a service? Digital transformation View all
    How to maximize the impact of data analytics How to upgrade digital skills across the enterprise How to build long-term IT resilience View all
    Learn
    What is IT asset management?
    With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
    Learn
    What is Platform as a service?
    The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
    Learn
    Digital transformation
    What digital transformation actually means for business today, and why it is so important
    Advanced data tools and platforms can turn insights into action
    Strategies that prepare workers from different disciplines for the digital age
    Key strategies for helping CIOs succeed in the work-from-anywhere era
  • C-Suite
    C‑Suite Center
    CEO Center CIO Center CHRO Center View all
    CEO Center CIO Center CHRO Center View all
    Insights and resources for chief executives
    Insights and resources for IT leaders
    Insights and resources for talent leaders
  • Magazine
Infographic

The ideal CHRO resume

What to look for in a modern HR leader

January 15, 2019
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These days, CHROs can’t just manage hiring and onboarding processes. CHROs need to be strategic leaders who can build teams that advance corporate goals.

Crash Course
A new model for HR
Strategies for turning human resources teams into a strategic force
Welcome, virtual interns! HR gets Agile The ideal CHRO resume Building a better workplace HR skills get a makeover
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