After COVID, an opportunity for managed service providers

MSPs get their digital houses in order to succeed in a fast-growing market

Perspectives and insights

Case Study

Crunch time for business continuity

How one service provider is working through the pandemic


Downturn is an upturn for XaaS and digital transformation

Telecom digital transformation to cloud


Inside Swisscom’s move to the cloud

How an amoeba-like org model helped the giant telecom innovate


Managed service providers are becoming strategic partners

A conversation with Deloitte’s Jacques De Villiers

Expert resources

IDC Analysis

Why Taking a Holistic Approach Is Key for Business Process and IT as a Service

IDC Technology Spotlight

Multicloud management: A Means for Managed Service Providers to Enable the Dynamic Enterprise


Build for the future: A path to help service providers empower their workforce and make work flow

Case studies

Case Study

Avande: Enabling service providers to meet demand for client compliance requirements

Case Study

NTT Com MS achieves complete global service integration with ServiceNow

Case Study

FIT centralises and speeds global service delivery for customers and employees

Case Study

Basware accelerates customer support from issue to resolution

Other resources

Ebook: The smarter way to workflow

ServiceNow Platform of Platforms for service providers

Creating amazing customer experiences and streamline processes

Driving profitable digital transformation for service providers