To remain competitive today, businesses need to develop a complete user experience strategy.

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How to succeed in the experience economy

Businesses that want to be successful need to view CX and EX as aspects of a complete experience strategy

Perspectives and insights


The future of work is a hybrid workplace model which has key benefits to employee experience.

Video

Tech and employee experience in the hybrid workplace

A conversation with Chris Herd of Firstbase HQ
Digital workflows are integral to delivering great user experience and driving digital innovation.

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Workflows are integral to great UX

They can deliver great customer and employee experiences, and make innovation easier to drive
Citizen developers can help drive innovation and productivity by creating low-code platforms.

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Democratizing code

Low-code tools empower citizen developers and enable innovation at scale

Article

Low-code apps hold big promise for CHROs, but they need to plan carefully

As more employees start to become citizen developers, CHROs need to set up the right internal protocols for effective rollouts

Customer insights


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The app economy drives user experience

How 3 companies used modern apps to deliver great experiences for employees and customers
Citizen developers will play a vital role in driving UX and business transformation in the future.

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Citizen development in the real world

With proper guidance from IT, non-coders can help drive innovation across the organisation
ServiceNow uses and tests their own technologies within the business before releasing to customers.

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Practising what we preach

ServiceNow is customer zero for the Now Platform

Case Study

REMA 1000 Norge streamlines operations with ServiceNow

Case Study

How Baloise digitizes claims processes

Case Study

Digitalportal accelerates time to market within the DB Group

Resources


IDC Vendor Spotlight

Enhancing the customer experience through data-driven assurance, AI, and automation