Feature

The journey to effortless customer care

Companies need digital workflow solutions that are simple, fast, and affordable

Executive perspectives


Column

Editor’s letter

Customer experience and business agility in the COVID-19 era

Column

Data drives customer experience

When brands connect information in the right way, customers feel valued and understood

Column

The people factor

Putting customers at the heart of business

Perspective

Refresh those personas!

Who are your customers, and why do they need your product?

Customer insights


Case Study

How Buckinghamshire Council supports vulnerable citizens

A new local authority is using digital workflows to help manage the pandemic

Case Study

Crunch time for business continuity

How one service provider is working through the pandemic

Case Study

Inside Scotland’s fight against COVID-19

How a contact tracing app helped the country re-open while keeping its people safe

Partner perspectives


Podcast

ServiceNow and Deloitte in financial services

Podcast

ServiceNow and Accenture in telecommunications

News from EMEA


Column

Building the future of telecom

Operators can use our new apps to move from reactive to proactive service

Perspective

Operational excellence for financial services

How digital workflows help boost productivity, reduce costs, and build customer loyalty

Bulletin

ServiceNow powers up new data centres for next-gen experiences

Why we’re gearing up for more data in the cloud