customer service covid-19

Column

Customer experience in the next normal

A global crisis is accelerating the digital transformation of customer service

Perspectives and insights


Article

How to make the most of CX tech

New customer experiences help companies return to work faster and stronger

Feature

CX by the numbers

The business case for serving customers digitally

Column

How COVID-19 is sparking innovation in customer experience

Insights from leaders in telco, banking, retail, and beyond

EBook

Knowledge 2020 digital experience customer service insights

Expert resources


Analyst Report

Gartner 2020 Magic Quadrant for the CRM Customer Engagement Center

White Paper

IDC Perspective: Customer Service and the Future of Work

White Paper

‘Super agents’ take customer experience to the next level

Drive customer loyalty with connected digital workflows


EBook

Customer engagement: How to expand capacity for whatever comes next

EBook

Service operations: How to organize resilient operations for unforeseen circumstances

EBook

Manage field service efficiently and safely during challenging times

Product information


Demo

See ServiceNow in action

Operations

Customer service management

Operations

Field service management

Tool

Value calculator