Developing better digital government services should be a top priority in the public sector.

Column

Making digital government services a priority

Public agencies should focus on consistently delivering people-centered services on demand

Perspectives and insights


Learn what key steps government agencies made to improve business agility during the pandemic.

Article

Government agencies pass the pandemic agility test

Despite obstacles, the public sector made important progress during the pandemic
digital tools in government

Crash Course

Digital tools are reinventing government services

Public sector CIOs are using them to shred bureaucratic red tape and streamline the citizen experience

Column

5 ways to consumerize digital government

Government services should be as easy to use as Netflix. Why aren’t they?
vaccine management

Column

There’s a better, faster way to distribute vaccines

Digital workflows can help solve one of the biggest logistical challenges ever
multi instance performance

Column

Why public CIOs should embrace multi-instance performance

Shifting from multi-tenant to multi-instance architecture can lower risks and give agencies more control over their data

Column

Digital government gets real

COVID-19 may be the spark that ignites digital transformation in the public sector

Article

Digital transformation in the public sector

Organizations are embracing cloud and analytics, but challenges remain

Feature

How to protect citizen data

New security tactics for the public sector
Citizen experience driving public sector digital transformation

Column

Reinvent citizen experience, one workflow at a time

Before they can consumerize the citizen experience, government CIOs need to digitize service workflows

Expert resources


White Paper

Scale to handle citizen requests quickly and efficiently

White Paper

7 tips to transform IT government services

Q&A

Creating an online service center for employees, agencies, and citizens

Q&A

Bringing visibility to government operations

Solutions


Infographic

Deliver better, faster, more effective service to citizens

IDC Vendor Spotlight

IDC: Secure and Compliant Digital Transformation in Government and Regulated Industries