Article
Augmented reality is changing field service management
AR is changing how service techs operate, and how organizations respond to customers
Improving field efficiency and safety
Ideas and resources for service leaders
Perspectives and insights
Expert resources
Nikki Narang
Director of product management, ServiceNow
“We are seeing technicians evolve into skilled problem solvers, using advanced collaboration tools to solve customer issues.”
Source: ESI ThoughtLabs/
ServiceNow
The volume of work orders processed in ServiceNow Field Service Management is up 37% since the pandemic.
Jason Anderson
IT Director, TAPCO
“We have real-time visibility of service issues, allowing us to have more meaningful interactions with customers.”
Webinar
Best practices for field service: Working efficiently, safely, and intelligently using augmented reality
Products and demos
Modernize field service with connected digital workflows
