Article
Augmented reality is changing field service management
AR is changing how service techs operate, and how organizations respond to customers
Improving field efficiency and safety
Ideas and resources for service leaders
Perspectives and insights
“We are seeing technicians evolve into skilled problem solvers, using advanced collaboration tools to solve customer issues.”
The volume of work orders processed in ServiceNow Field Service Management is up 37% since the pandemic.
“Most organizations struggle to infuse high-volume sensor data with the business context needed to make it actionable.”
Expert resources
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