It’s time for telecoms to focus on customers

Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there

Perspectives and insights

enterprise 5G


What 5G promises for the enterprise

A conversation with Peters Suh


Customer experience is the next frontier in telecom

Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy


By the numbers: Where telecoms lead with platform adoption

Survey shows many carriers have embraced digital platforms

Expert resources

Analyst Report

Digital Network Operations: Are you ready for what’s coming?

White Paper

Connecting the dots: from customer to network

Analyst Report

Managing 5G Service Operability Quality and Reliability Expectations

Customer insights

Case Study

Proximus shifts to a truly customer-centric digital company with ServiceNow

Case Study

Vodafone drives digital transformation using ServiceNow

Case Study

Tata Communications meets digital economy challenges

Connect telecom through one platform


Introducing ServiceNow for Telecommunications