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It’s time for telecoms to focus on customers
Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there
Modernizing telecom platforms
Ideas and resources for telecommunications leaders
Telecoms outperform other industries in digitizing workflows for employee engagement, sales and marketing, and operations.
“The only sustainable point of differentiation in telecom today is superior customer service.”
Six in 10 telecom CEOs consider digital platforms vital, compared to only 4 in 10 of all CEOs.
