telecom churn

Article

How telecoms can reduce churn and spur growth

Critical growth strategies require evolved thinking, centralized platforms, and modern cultures

Perspectives and insights


Telecom companies continue to lead in business agility over several sectors through new advances.

Article

Telecom companies become even more agile

Agile leaders before the pandemic, telecoms made new advances

Column

It’s time for telecoms to focus on customers

Telecoms providers need to shift strategic focus from ultra-fast networks to equally fast customer service. Digital platforms can get them there

Article

Customer experience is the next frontier in telecom

Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
5g

Q&A

What 5G promises for the enterprise

A conversation with Peters Suh

Customer insights


Customer Story

Telia’s ambitious goals for assuring 5G operations

Case Study

BT launches innovative telecoms service management experience

EBook

Telecom: The smarter way to workflow

Expert resources and perspectives


Roundtable

Service transparency roundtable: Vodafone Italy & Accenture

EBook

The future of service assurance in telecom

Solution Brief

ServiceNow Quebec: Industry solutions strengthen operations and drive growth