Column

Three things telecoms need to do to thrive in the next five years

The need for great CX is more important than ever

Perspectives and insights


Article

How CX will change how telecoms do business

Putting the focus on customer satisfaction — not just faster network services
5g

Q&A

What 5G promises for the enterprise

A conversation with Peters Suh
accenture podcast

Podcast

ServiceNow’s telecom strategy with Accenture

Expert resources


White Paper

Connecting the dots: from customer to network

Column

Taking the leap: How COVID-19 made telecom firms think differently

How telecoms are transforming to meet pandemic challenges

Customer insights


Vodaphone-CaseStudy

Case Study

How Vodafone drives digital transformation

OrangeCaseStudy

Case Study

Orange Business Services powers CX with ServiceNow

ProximusCaseStudy

Case Study

Proximus shifts to a truly customer-centric digital company

Tata-Casestudy

Case Study

Tata Communications helps businesses meet digital challenges

Insights and resources


Video

Introducing ServiceNow for telecommunications

Column

Transforming telecoms: Simpler systems, smarter workflows

The pandemic has upped the ante for great CX
roadmap

Infographic

Roadmap to better customer experience

infographics

Infographic

The future of service assurance in telecom