The modern telecom

A Workflow Guide for EMEA telecom leaders

Column

Three things telecoms need to do to thrive in the next five years

The need for great CX is more important than ever
By Chris Holmes

Perspectives and insights

Article

How CX will change how telecoms do business

Putting the focus on customer satisfaction — not just faster network services
By Jeffrey Davis
5g

Q&A

What 5G promises for the enterprise

A conversation with Peters Suh
accenture podcast

Podcast

ServiceNow’s telecom strategy with Accenture

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Expert resources

White Paper

Connecting the dots: from customer to network

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Column

Taking the leap: How COVID-19 made telecom firms think differently

How telecoms are transforming to meet pandemic challenges
By Chris Holmes

Customer insights

Vodaphone-CaseStudy

Case Study

How Vodafone drives digital transformation

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OrangeCaseStudy

Case Study

Orange Business Services powers CX with ServiceNow

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ProximusCaseStudy

Case Study

Proximus shifts to a truly customer-centric digital company

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Tata-Casestudy

Case Study

Tata Communications helps businesses meet digital challenges

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Insights and resources

Video

Introducing ServiceNow for telecommunications

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Column

Transforming telecoms: Simpler systems, smarter workflows

The pandemic has upped the ante for great CX
By Jordi Ferrer
roadmap

Infographic

Roadmap to better customer experience

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infographics

Infographic

The future of service assurance in telecom

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